Description:
This is not your typical career opportunity. At The Seabird Ocean Resort & Spa / Mission Pacific Beach Resort, part of the independent collection by Hyatt, we believe our team members can thrive in an empowered, supportive, creative and energetic environment. We're looking for an individual who embodies the luxury lifestyle experience. Leading a team that delivers best in class experiences, exceptional hotel service and the ability to engage with internal and external teams is desired.
The Group Sales Manager is an expert in building and maintaining long term relationships their assigned geographical market, selling, identifying and converting opportunities. Responsibilities include driving revenue by proving thoughtful proposals to inquiries, proactively developing relationships for future business opportunities, developing and executing a SMART plan, hosting hotel tours, negotiating contractual terms, and facilitating communication before, during and post event with the planning teams.
The Group Sales Manager is a leader in the department, participating in and supporting initiatives within the Sales and Event team. This role encompasses both in office and remote access and requires presence for site visits, pre-planning meetings, and other sales related guest facing or internal meetings as indicated by the Director of Sales, Marketing & Events and Director of Group Sales.
The Group Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. This individual is a career sales professional and a top producer within hotel sales who has demonstrated through performance a commitment and expertise in direct sales. The Group Sales Manager also works as a team member with the sales and catering staff and is in close contact with the administrative assistant and other support staff. Solicits through direct sales and marketing contacts, the most complex accounts, which exhibit potential for business. The Sales Manager understands how to yield business and generate total revenue based on market demands, pattern, seasonality, and value. This role will report directly to the Director of Group Sales.
The salary range for this position is $70,304.00 - $79,400.00 This is the pay range for this position that The Seabird Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
Hyatt has a very competitive benefit package for colleagues, which may include:
· 12 Complimentary hotel room nights at Hyatt hotels world-wide
· Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
· Bereavement and jury duty pay
· Vacation, sick, and new child leave
· Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
· Retirement Savings Plan option (401K) with employer match
· Employee Stock Purchase Plan
· Complimentary employee meals
· And so much more!
Responsibilities & Duties include:
· Selling guest rooms, meeting space and other Hyatt services to customer groups, managing accounts, and conducting site inspections, solicits and generates business.
· Preparing and presenting effective and detailed proposals, maintaining well organized documentation and reports, utilizes Hyatt systems and coordinates customer service requirements as appropriate.
· Participate and may lead sales and event meetings and other staff meetings.
· Organize and participate in client entertainment/FAM's, special promotions, tours, site inspections, and tradeshows/conferences.
· Assist in creating and implementing special promotions relating to direct sales segments.
· Maximize sales occupancy and rates in conjunction with hotel operations to increase profits.
· Prospect new business using a wide variety of sales methods, including but not limited to phone calls, outside sales calls, attending tradeshow and conferences, and active participation within the industry to strengthen and expand customer base and brand awareness.
· Maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing group and business transient room sales.
· Generate and secure business through aggressive sales efforts that will include proactive solicitation of national and local corporate business from Hyatt's National Account base.
· Establish and build successful relationships that generate sales opportunities.
· Effectively communicate client requirements, ensuring all information is accurate between client and hotel.
· Ensures business is turned over accurately and in a timely manner to ensure high-level service delivery.
· Analyze and conduct market research to fully understand competitive set, market conditions, and current trends to maximize revenue and hotel's market position.
· Negotiate, prepare and execute contracts that meet the hotel's business plan objectives.
· Problem solve and develop solutions to meet client's important requirements/needs.
· Maintain or exceed sales goals as assigned by DOSM.
· Assist the DOSM on special projects as assigned.
Qualifications:
· A true desire to satisfy the needs of others in a high demand, fast-paced environment
· Must have refined and detailed verbal, written, and presentation skills
· Must have a minimum of 2-5 years of hotel sales experience in a full-service hotel
· Must be proficient in general computer knowledge
· Knowledge of Envision Sales and other Hyatt systems is preferred
· Must have selling, negotiating, business writing, and presentation skills training
· Proven performance achieving assigned sales productivity goals
· Upscale or luxury hotel experience is preferred
· Bachelor's degree in Hospitality or Business Management is preferred
· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
· Clear concise written and verbal communication skills in English
· Must have excellent organizational and interpersonal skills, the ability to multitask and strong attention to detail
· Ability to travel for tradeshows, conferences, and development
· Excellent communication skills and Proficient in computer skills and Microsoft Office Suite.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Primary Location: US-CA-Oceanside
Organization: The Seabird Ocean Resort and Spa
Pay Basis: Yearly
Job Level: Full-time
Job: Sales
Req ID: OCE001492
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
