Mortgage Operations Manager, Precision Review

PennyMac • Moorpark, CA • 2h ago

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

Position Summary:The Operations Manager - Precision Review at Pennymac will lead and oversee a specialized team responsible for validating income and assets, managing escalations, ensuring compliance with investor guidelines, and maintaining adherence to service level agreements (SLAs). This role is accountable for operational performance, process improvement, and team development, driving efficiency and accuracy across the Precision Review function. The Operations Manager will serve as a key partner to leadership and cross-functional teams to ensure quality execution and continuous improvement.Key Responsibilities:

Team Leadership & Oversight

Directly manage and support the Precision Review team, ensuring daily operations are executed accurately and within established SLAs.

Provide coaching, development, and performance feedback to associates, fostering engagement and professional growth.

Promote a collaborative, supportive environment that prioritizes quality, accountability, and continuous improvement.

Operational Excellence

Oversee the review of mortgage loan files flagged for Change in Circumstance (CIC), policy exceptions, or significant data changes after initial approval.

Ensure the team correctly applies investor guidelines (e.g., Fannie Mae, VA, FHA) to validate changes impacting loan amount, interest rate, LTV, appraisal, occupancy, and credit.

Monitor operational metrics, track SLA adherence, and proactively address performance gaps.

Partner with Underwriting, Credit Policy, and other internal stakeholders to resolve escalations and ensure consistency in decision-making.

Strategic & Process Management

Identify opportunities to streamline workflows and implement process improvements that enhance efficiency, accuracy, and scalability.

Develop and refine procedures to mitigate risk and maintain compliance with investor and regulatory requirements.

Provide reporting and insights on volume, SLA performance, and quality trends to senior leadership.

Lead initiatives that strengthen operational effectiveness and support organizational goals.

Cross-Functional Collaboration

Serve as a subject matter expert and escalation point for complex loan scenarios.

Collaborate with leadership across Fulfillment, Underwriting, and Credit to align practices and share best practices.

Represent the Precision Review function in projects, audits, and strategic initiatives.

What You'll Bring

Bachelor's degree or equivalent work experience

5+ years of relevant work experience

2+ years of supervisory experience required

Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)

Mortgage experience required

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

Comprehensive Medical, Dental, and Vision

Paid Time Off Programs including vacation, holidays, illness, and parental leave

Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

Retirement benefits, life insurance, 401k match, and tuition reimbursement

Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

Lower in range - Building skills and experience in the role

Mid-range - Experience and skills align with proficiency in the role

Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$65,000 - $100,000

Work Model

OFFICE

Similar Jobs

Accounts Payable Manager

Robert Half • Northridge, CA • 14h ago

Finance, Accounting & Banking

Description Robert Half Management Resources is seeking an experienced Accounts Payable Manager to support our health and wellness client on a 4+ month engagement. Reporting to the Senior Manager of Accounting Operations...

14h ago

Go to Apply

Director Finance

Dignity Health • Oxnard, CA • 2d ago

Finance, Accounting & Banking

Job Summary and Responsibilities As our Director of Finance for St. John's Regional Medical Center and St. John's Hospital Camarillo, you will provide strategic leadership and direct all financial operations, planning, a...

2d ago

Go to Apply

GPS - Financial Accounting Advisory Services - State and Local - Senior

EY • Westlake Village, CA • 5d ago

Finance, Accounting & Banking

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor...

5d ago

Go to Apply

Bookkeeper

Robert Half • Woodland Hills, CA • 6d ago

Finance, Accounting & Banking

Description We are currently seeking a meticulous and organized individual to join our finance team as a Bookkeeper with experience in the Education field. The ideal candidate will bring a keen eye for detail, a solid un...

6d ago

Go to Apply

Credit Analyst

Robert Half • Oxnard, CA • 6d ago

Finance, Accounting & Banking

Description We're seeking a skilled Credit Analyst to evaluate credit applications, support collections, and help manage financial risk. This role is ideal for someone with strong analytical skills, sound judgment, and t...

6d ago

Go to Apply

Client Relationship Consultant 3 (Banker) - Moorpark, CA

U.S. Bank • Moorpark, CA • 1w ago

Finance, Accounting & Banking

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

1w ago

Go to Apply

Sr. Accountant

Robert Half • Woodland Hills, CA • 1w ago

Finance, Accounting & Banking

Description Sr. Accountant Location: Los Angeles, CA Robert Half is seeking a detail-oriented Sr. Accountant to join our client's growing team. This critical position will oversee monthly financial reporting for property...

1w ago

Go to Apply

Director, Finance

ThermoFisher Scientific • West Hills, CA • 1w ago

Finance, Accounting & Banking

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Department Finance / Corporate FP&A (TDX Division) Reports to: Sr Director Finance (Division CFO), TDX Division Supervises: Team of 5 R...

1w ago

Go to Apply

Accounts Payable Clerk

Aston Carter • Camarillo, CA • 1w ago

Finance, Accounting & Banking

Job Title: Accounts Payable ClerkJob Description Join our dynamic team as an Accounts Payable Clerk, where you will play a critical role in managing our financial transactions and maintaining vendor relations. This posit...

1w ago

Go to Apply

Accounts Payable Clerk

Aston Carter • Camarillo, CA • 1w ago

Finance, Accounting & Banking

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.