Client Service Specialist (Teller)

Bank OZK • Van Buren, AR • 7h ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

Essential Job Functions

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

Actively participate in morning huddles.

May open new accounts, as needed and with documented approval of management.

Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.

Actively promote teamwork, leading by example and taking initiative to assist others.

Demonstrate effective organizational and time management skills.

Provide backup and assistance to other retail banking locations, as requested.

Model and champion the Bank's standards for exceptional customer service.

Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

Enthusiastically support the bank's values and mission.

Display a high degree of integrity, trustworthiness, and professionalism at all times.

Complete all essential training timely.

Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

Maintain consistent, good punctuality and attendance to work.

Adhere to all Bank policies, procedures, and guidelines

Knowledge, Skills & Abilities

Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

Knowledge of bank policies and procedures

Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

Ability to communicate effectively both verbally and in writing

Ability to demonstrate team player approach, capable of thriving in a continually changing environment

Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

Ability to work without close supervision

Ability to maintain confidentiality

Ability to follow policy and procedure including safety and security procedures

Ability to travel to other work locations (e.g., training, staffing shortages), as needed

Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

High school diploma or equivalent required; bachelor's degree preferred

1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required

Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred

Cash handling experience preferred

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

LI-LW2

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Senior Financial Operations Analyst - Vaux

ArcBest • Fort Smith, AR • 4d ago

Finance, Accounting & Banking

Job Description The Senior Financial Operations Analyst - Vaux ensures cost accounting accuracy, operational FP&A support, SI&OP financial alignment, and strong inventory control practices. This position partners...

4d ago

Go to Apply

Consumer Banking Relationship Specialist (CBRS)

Bank OZK • Van Buren, AR • 1w ago

Finance, Accounting & Banking

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional se...

1w ago

Go to Apply

Revenue Accountant

Summit Utilities • Fort Smith, AR • 1w ago

Finance, Accounting & Banking

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4654702 Summit Utilities\ \ Join our Growing Team and see why Summit Utilities, Inc wa...

1w ago

Go to Apply

Director of Tax

Summit Utilities • Fort Smith, AR • 1w ago

Finance, Accounting & Banking

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4654699 Summit Utilities\ \ Join our Growing Team and see why Summit Utilities, Inc wa...

1w ago

Go to Apply

Accounts Payable Specialist

Summit Utilities • Fort Smith, AR • 1w ago

Finance, Accounting & Banking

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4652952 Summit Utilities\ \ Join our Growing Team and see why Summit Utilities, Inc wa...

1w ago

Go to Apply

Accounting Associate

Atrium Hospitality • Fort Smith, AR • 2w ago

Finance, Accounting & Banking

Hotel : Fort Smith Courtyard 900 Rogers Avenue Fort Smith, AR 72901 Full time Compensation Range : $17.50-$18.38 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and...

2w ago

Go to Apply

Audit Compliance Coordinator I

ArcBest • Fort Smith, AR • 4w ago

Finance, Accounting & Banking

Job Description The Audit Compliance Coordinator I is responsible for supporting internal requests from Accounts Payable, Accounts Receivable and business stakeholders to facilitate accurate settlement to carrier partner...

4w ago

Go to Apply

Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK • Fort Smith, AR • 4w ago

Finance, Accounting & Banking insurance

4w ago

Go to Apply

Forklift Operator

WestRock Company • Fort Smith, AR • 5h ago

Manufacturing & Warehouse

Job Summary Operate powered industrial trucks to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks, into railroad cars or trucks or storage facilities. Essential...

5h ago

Go to Apply

Wendy's Team Member

Pilot Company • Roland, OK • 1d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.38 - $14.88 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.