Thanks for your interest in Children's Mercy!
Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.
Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.
Overview
This position is responsible for payment posting and some credit balance activities in the Patient Financial Services Department with respect to posting insurance and patient payments, posting insurance contractual and other adjustments, payment reconciliation, and resolving credit balances on patient accounts. This position interacts with internal and external customers to provide information in response to inquiries about patient balances per departmental policy. This position participates in special projects and will assist with departmental processes. Responsibilities of this position include ensuring consistencies are followed between coworkers as well as able to provide valuable information on job qualities and efficiencies. This position aids in the training of new employees. Maintains working knowledge of reimbursement methodologies while maintaining a high level of integrity, respect and confidentiality for our patients, families and coworkers. This position also adheres to upholding Shared Values and Service Excellence of the Hospital.
At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.
Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.
Responsibilities
Responsible for the coordination and application of cash-related scripting, manual posting activities and resolving self pay credit balances when identified.
Research and resolve unidentified payments in a timely manner.
Provide back up support needs to leadership by supporting the coordination and reconciliation of the balance processes. Ensure all payments presented are posted in a timely manner and balance to daily payment receipts. Reviews deposits to the general ledger and coordinate reconciliation of those payments with accounting.
Serve as knowledgeable resource with respect to all cash posting and self-pay credit balance activities by researching and identifying opportunities for improved processes, system issues, resolution of issues and answering questions. Respond to both verbal and written requests for information and manual refunds from third party payors and other internal and external clients.
Attends, lead and/or scribe in huddles, staff meetings and CMH hospital education requirements. Demonstrates service and success in teamwork with consistent high productivity and quality.
Qualifications
Associate's Degree or 3-5 years experience payment posting and electronic remittance advice file experience. Insurance biller or collections background. Self-pay credit balance experience. Medical terminology and ability to read explanation of benefits. or
HS diploma or equivalent and 5-7 years experience May be accepted in lieu of an Associate's degree
Benefits at Children's Mercy
The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
Learn more about Children's Mercy benefits. (https://www.childrensmercy.org/careers/why-childrens-mercy/employee-benefits/)
Starting Pay
Our pay ranges are market competitive. The pay range for this job begins at $20.66/hr, but your offer will be determined based on your education and experience.
Remote Work/Work from Home
This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.
LI-Remote
EEO Employer/Disabled/Vet
Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.
CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.
If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.
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Requisition ID2026-37001
Requisition Post Information* : Posted Date4 hours ago(2/2/2026 2:56 PM)
Posting CategoryAdministrative Support/Customer Service
DivisionPFS/MASTER
Work TypeFull Time
Work DaysMonday-Friday
Work Hours8:00am-4:30pm
FLSA StatusNon-Exempt
Location : NameAdele Hall
Recruiter : Full Name: First LastEmelia Hailey
Recruiter : Emailephailey@cmh.edu
