All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
Working Title:
Customer Services & Administrative Specialist - Customer Svcs Specialist Int
Institution:
Metropolitan State University
Classification Title:
Office & Admin Specialist Int
Bargaining Unit / Union:
206: AFSCME - Clerical and Office
City:
St. Paul
FLSA:
Non Job Exempt
Full Time / Part Time:
Full time
Employment Condition:
Classified - Unlimited
Salary Range:
$20.76 - $29.22
Job Description:
Metro State University, Minnesota's public, urban university, and four-time recipient of the Insight Into Diversity Higher Education Excellence in Diversity (HEED) Award is seeking to hire a Customer Services & Administrative Specialist. This is a full-time probationary position within the Shared Services Unit in the College of Individualized Studies.
This position provides front-line customer service and administrative support for the Dean's Office to support multiple departments with shared services. The CSS-I ensures timely, accurate, and professional communication and service to students, faculty, staff, and external stakeholders, contributing to the smooth operation and positive reputation of the supported units, as well as customer service to external associates partnering with CIS in the expansion of its degree and cocurricular programs.
Salary Range:
$20.76-$29.22 / hour depending upon experience and qualifications.
Minimum Qualifications:
Communicate effectively with internal and external customers
Write, prepare, and edit materials, using correct spelling, punctuation, grammar, and sentence construction.
Use inclusive language to effectively respond to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence).
Answer questions and advise customers of program policies, procedures, and regulations using business grammar, spelling and punction to write, develop and edit reports, letters, procedures, presentations, and other documents.
Answer questions politely via phone, email, and other written or electronic correspondence.
Explain laws, rules, regulations, standards, policies, and procedures to clients, coworkers, and customers.
Manage and address customers', clients, and co-workers' concerns tactfully and thoroughly.
Preferred Qualification:
Proficiency using Microsoft 365, emphasizing TEAMS, SharePoint, and Outlook.
Experience and skill using Workday or similar.
Diversity and Inclusion Training or Certificate.
Work experience within a Higher Education institution.
Record of professional success in institutional partnerships or community engagement.
Physical Requirements:
Light: Requires occasionally transporting such articles as file boxes and heavy hand tools or heavier materials with help from others and/or transporting light objects frequently. The position may require movement throughout building(s) to a significant degree.
Work Shift (Hours / Days of work):
Monday - Friday, 8:00am-4:30pm; Hybrid, 30 hours per week on site, 10 hours per week remote.
Applications must be received by 12:01 AM on Closing Date: 02/17/2026
*To comply with privacy and data practices requirements, please refrain from including personal information or photographs in your application materials.
Employment for this position is covered by the collective bargaining agreement AFSCME which can be found at: https://mn.gov/mmb-stat/000/az/labor-relations/afscme/contract/2023-2025/afscme-contract-2023-2025.pdf
Notice : In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on university business who use a rental or state vehicle shall be required to conform to Minnesota State vehicle use criteria and consent to a motor vehicle records check.
For TTY, call Minnesota Telecommunications Relay Service (TRS) at 7-1-1 or 1-800-627-3529.
The School/Academic Department: The College of Individualized Studies delivers the university's original, student-direct degree program. The Office of the Dean provides support services to multiple departments to academic programs, faculty development, college-in-prison, and credit for prior learning. The staff support an array of functions, ranging from assisting students, event planning, degree program administration, contracts and partnerships."
The University:
Metro State University empowers learners to transform their lives and communities through relevant, student-centered education in an inclusive, anti-racist, and supportive learning environment.
Metro State University provides an excellent, inclusive, and engaging education to eliminate opportunity gaps and empower our students to lead our communities to a prosperous and equitable future. The university offers programs leading to baccalaureate, masters, and applied doctoral degrees. We provide accessible, high quality liberal arts, professional, and graduate education with continued emphasis on marginalized groups, including adult learners. Metro State is a five-time recipient of the Insight into Diversity Higher Education Excellence in Diversity (HEED) Award, most recently in 2023. Federally recognized as a Minority Serving Institution, its employees serve more than 9,000 post-traditional learners, two-thirds of whom identify as belonging to communities of color or American Indian nations, are first in their family to attend college, and/or are eligible for Pell Grants. Since we do not operate residential facilities, Metro State University students all commute to class locations across the Minneapolis-St. Paul metro area, or take their courses wherever they are through our many distance-learning and hybrid course offerings, allowing Metro State to truly be "where learning meets living." Metropolitan State is recognized by CollegeNet as a leading higher education promoter of social mobility for students (Ranked # 31 out of 1,206 in 2024). Recognized in 2008 and 2016 by the Carnegie Foundation for Community Engagement, the university is committed to academic excellence and community engagement through curriculum, teaching, scholarship, and services designed to support an urban mission. As a member of Minnesota State Colleges and Universities System, Metro State University actively works to achieve the Equity 2030 (https://www.minnstate.edu/Equity2030/index.html) goal of the system, with initiatives to close disparities among student groups that focus on academic programs, policies and procedures, and effective student support. In addition, equity and anti-racism strategies (https://www.metrostate.edu/about/diversity) are focused on building an inclusive and welcoming campus climate, hiring and retaining a diverse workforce, and developing our capacity to serve students in a culturally responsive manner. The university is finalizing a new strategic plan, with the draft goal of enhancing its legacy of student success by becoming the region's premier institution for high-quality, accessible, and equitable education, promoting social mobility and community engagement.
Visit the Metro State University website (http://www.metrostate.edu) to learn more about the university, our programs, and our students. Learn more about Minnesota State Colleges and Universities at their website (https://www.minnstate.edu/) .
For campus safety information and crime statistics visit: https://www.metrostate.edu/students/support/safety
Metro State University is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
The University provides reasonable accommodations to qualified individuals with disabilities upon request.
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
04-08-2026
Position End Date:
Open Date:
02-02-2026
Close Date:
02-17-2026
Posting Contact Name:
Kevin Earl Thompson
Posting Contact Email:
hrrecruiting@metrostate.edu
