Information Technology Generalist

DemKota Ranch Beef • Aberdeen, SD • 12h ago

Position Summary:

The IT Generalist is responsible for supporting and maintaining the company's IT infrastructure, including hardware, software, and networking systems. This hands-on role manages the IT help desk and ensures system uptime, end-user support, and the implementation of IT best practices across office and production environments.

Essential Duties and Responsibilities:

Manage IT help desk operations, ensuring timely resolution of user issues and strong customer service

Install and configure operating systems, software releases, and system upgrades

Evaluate and apply patches and fixes; resolve software-related issues

Support end-user needs including troubleshooting, account maintenance, and training

Monitor and analyze system performance, including network and disk utilization

Configure fault-tolerant systems and proactive monitoring to maximize uptime

Perform IT inventory assessments, documentation, and procedural updates

Conduct hardware and software evaluations to support business goals

Participate in team initiatives to automate tasks and streamline IT processes

Install and terminate cabling and fiber as needed for IT infrastructure

Communicate clearly and effectively with coworkers and management

Maintain professionalism and a positive attitude in all interactions

Perform additional tasks as assigned by the I.T. Manager or senior IT leadership

Work outside normal production hours as required for system maintenance or implementations

Qualifications

Desired Skills and Experience:

BA/BS in Computer Science, Information Systems, or equivalent work experience

4+ years of experience with Microsoft Windows administration in environments supporting 40+ users

3+ years of experience in Windows Server environments (2003/2008/2012/2016)

Experience with Active Directory and Group Policies (software deployment, security, login/logout scripts)

2+ years of experience operating and managing Windows Server Infrastructure

Knowledge of virtualization technologies (e.g., VMware, Hyper-V)

Practical exposure to storage and data management solutions, Intel-based servers, NAS technologies

Familiarity with remote user support via VPN

Strong troubleshooting and technical problem-solving abilities

Excellent customer service skills

Clear written and verbal communication skills

Ability to collaborate with cross-functional teams

Willingness to take initiative and support projects outside core responsibilities

Work Environment and Physical Requirements:

Office Setting / Food Production Setting / Warehouse Setting

Must comply with all safety policies, including the use of PPE where required

Applicants may be subject to pre-employment and random drug testing

Ability to lift up to 50 lbs.

Sit, stand, walk, bend, twist, reach, lift, and grasp as needed

May be required to work in office, food production, or warehouse environments

May be required to sit, stand, or walk for extended periods

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