Junior Key Account Manager

Arvato Bertelsmann • Memphis, TN • 3h ago

The Junior Key Account Manager supports the Key Account Director in maintaining strong client relationships and ensuring operational delivery meets or exceeds established SLAs. This role is the day-to-day liaison between clients and internal teams, coordinating financial reporting, invoicing, forecasting, scorecards, and process implementations to drive client satisfaction and operational performance. The role requires strong cross-functional collaboration with operations, finance, and other internal stakeholders.

Your Tasks Responsible for the financial reporting of each client, including gathering data for invoicing, preparing invoices, forecasting monthly volumes for operations and finance, and participating in the annual budgeting process. Working in a collaborative team environment responsible for achieving productivity and quality measurements for client services.

Develop & maintain a well-coordinated internal relationship with key decision makers within the organization

Establish relationship with Key Customers

Review Customer SOW's, ensure SLAs are met and monitor daily activities

Review of weekly Scorecard and escalate deviations

Drive continuous improvements within Operations to drive KPIs and SLAs forward

Manage Monthly and Quarterly Business Reviews with Key Customers

Invoicing of activities to Clients

Monthly EBIT reviews with Internal Stakeholders

Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment

This job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.

Your Profile To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

B.A. or B.S. degree or equivalent work experience preferred

Minimum 2 years Customer Service Management/Account Management experience, preferable working in Supply Chain

Must be able to work in demanding, problem solving orientated environment

Requires excellent communication skills

Must be assertive, analytical and able to establish priorities

Knowledge of manufacturing environments

Advanced Excel skills

Good working knowledge of SAP

Must possess financial analysis skills

We Offer

Medical, Dental, Vision, Life Insurance, and Disability Pay.

401(k) with company matching up to 6%.

Paid Time Off, including paid holidays.

Flexible Spending Accounts.

Voluntary benefits such as legal and financial assistance, pet insurance, and more.

Employee Assistance Program.

Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Commuter benefits.

Employee engagement activities.

EOE Protected Veterans/Disability

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