Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
You'll lead the strategy, development, and execution of training for Ground Operations and Cargo across domestic and international operations. Reporting to the Senior Manager, Training Strategy and Programs, you will ensure training initiatives are aligned with operational goals, regulatory compliance, and measurable performance outcomes. You'll collaborate closely with station leadership and cross-functional teams to deliver impactful, scalable training solutions that support frontline excellence. If you're passionate about building high-performing teams and driving consistency and excellence in Ground Operations and Cargo, this is the job for you!
What you'll do
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Establish and maintain strong relationships with airport and cargo leaders, ensuring effective stakeholder engagement to guide training strategies and impact.
Co-ordinate training strategies with various business units to align with business priorities, adapt to changes in process or technology, and successfully support performance, service and safety metrics.
Ensure a strong feedback loop with frontline teams to identify training gaps and maximize effectiveness
Optimize cross functional team roles in the Training organization to deliver for the business.
Leverage synergies and best practices across ground operations and cargo training
Prioritize resources to advance strategic initiatives while meeting near-term training delivery needs
Oversee processes and effectively communicate to promote and implement training projects.
Prepare, deliver and refine the training strategy based on leadership feedback
Ensure training programs meet regulatory and compliance standards across all regions
Establish performance metrics to evaluate training effectiveness and drive continuous improvement
Integrate feedback loops from frontline teams to refine curricula and delivery methods
Oversee implementation of new training technologies and methodologies, including blended learning, mobile platforms, and AI-powered tools.
All you'll need for success
Minimum Qualifications - Education & Prior Job Experience
Bachelor's Degree or equivalent experience
5+ years in training delivery, instructional leadership, or customer care operations
Must have demonstrable track record of effective and proactive relationship management.
Skilled at working collaboratively across cultures and organizational hierarchies
Excellent communication skills across presentations, briefings, and meetings
Ability to manage multiple priorities and make sound decisions under pressure
High level of resilience and adaptability in fast-paced environments
Skilled at working collaboratively across cultures and organizational hierarchies
Ability to lead, motivate and develop future talent
Self - starter, high level of enthusiasm, energy and resilience
Preferred Qualifications - Education & Prior Job Experience
Previous experience working with or supporting frontline airport, contact center, and cargo teams
Experience developing training strategies or managing training programs
Familiarity with airport, cargo, and customer service policies, procedures, and systems
Skills, Licenses, and Certifications
Ability to design and execute long-term training strategies that align with business goals and operational realities
Skilled in developing metrics and evaluation tools to assess training impact
Strong relationship-building skills with field leaders, frontline teams, and cross-functional partners
Expertise in managing complex projects with multiple stakeholders
Comfortable driving change and continuous improvement in training delivery
Clear and effective communicator, able to influence and align diverse stakeholders
Forward-thinking approach to training delivery, including digital tools, blended learning, and adaptive content
Intermediate or higher proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Word, and Asana
What you'll get
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
