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Security/Comm Systems Monitor - Master Control

State of Minnesota • Anoka, MN • 8h ago

Working Title: Master Control

Job Class: Security/Communication Systems Monitor

Agency: Direct Care and Treatment

Job ID : 91851

Location : Anoka

Telework Eligible : No

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 01/31/2026

Closing Date : 02/17/2026

Hiring Agency/Seniority Unit : Direct Care and Treatment / DCT Anoka Metro Trt Ctr AFSCME

Division/Unit : AMRTC / Communication Control Center

Work Shift/Work Hours : Day Shift, 7-3:30

Days of Work : Thursday - Monday (Tues/Wed off)

Travel Required : No

Salary Range: $21.41 - $28.44 / hourly; $44,704 - $59,382 / annually

Classified Status : Classified

Bargaining Unit/Union : 203 - Service/AFSCME

Work Area : Security/Master Control

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

Direct Care & Treatment (DCT) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCT does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Facility Communications Specialists play a key role in maintaining the safety and security of AMRTC. These team members are responsible for controlling access into and out of the facility and treatment areas, plus monitoring and coordinating the response to emergency alarms, which includes serving as Master Control for the Incident Command System. They provide central communication services inside the facility, along with reception and information services for visitors, volunteers, and other stakeholders. These positions also provide additional clerical support for the hospital administration and nursing departments.

The Facility Communications Specialists must have sound decision-making skills and good judgment, plus the ability to cope with a variety of high stress situations and multiple work environment distractions. These positions require excellent written and oral communication skills, including English language proficiency, to communicate effectively with co-workers, customers, and the general public, as well as understand information when responding to emergency calls.

Anoka Metro Regional Treatment Center (AMRTC) is a secure inpatient psychiatric hospital serving adults with mental illness in a large, campus-based setting. The population also includes individuals civilly committed for specialized care, such as competency for criminal court (Rule 20), emergency 48-hour bed holds, and co-occurring mental illness/chemical dependency. Located just 15 minutes north of the Twin Cities metro, this modern facility offers compassionate, person-centered care in a pleasant environment appreciated by patients and employees alike.

Minimum Qualifications

One (1) year of experience in a busy call center, dispatch, or customer service position.

Possess a high school diploma or GED.

Knowledge of basic medical terminology.

Customer service skills sufficient to provide courteous, professional assistance in person, in writing and on the phone.

Basic computer skills sufficient to use e-mail, maintain electronic records and complete reports.

Preferred Qualifications

Experience as a call center representative or dispatcher for a public safety/emergency response, public utilities or transportation agency.

Understanding of nursing functions and hospital system.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Direct Care & Treatment (DCT) healthcare facilities require employees to provide documentation that they are free from tuberculosis (TB) through a blood test prior to employment. DCT does not accept TB skin testing.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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