Client Services Consultant I

MetLife • Aurora, IL • 2h ago

Role Value Proposition:

Provides administrative support and customer service to one or more large group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

Key Responsibilities:

Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.

Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

Leads and participates in both customer- and internal-facing presentations and meetings.

Participates in client account audits and strategic planning process.

Partners with Financial team in completion of client reports; analyzing results and identifying trends.

Leads and coordinates implementation of the addition of MetLife products on a basis.

Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

Maintains awareness and knowledge of MetLife's and competitors' products and trends.

Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

2+ years of relevant work experience

Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)

Excellent organizational, interpersonal, and communication skills, both written and verbal.

Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

Ability to balance client expectations with MetLife capabilities

Self-motivated to learn more about the business and is proactive in personal development

High school diploma or GED

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

MetLife

Go to Apply

Share this job

Similar Jobs

Administrative Assistant

City of Naperville • Naperville, IL • 2h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13256980 City of Naperville Employment Opportunity Job Title: Administrative Assis...

2h ago

Go to Apply

Client Services Consultant II

MetLife • Aurora, IL • 2h ago

Management & Administrative

Role Value Proposition: Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer rel...

2h ago

Go to Apply

Data Entry Clerk

Robert Half • Itasca, IL • 6h ago

Management & Administrative

Description We are looking for a skilled and motivated Data Entry Clerk to join our team on a long-term contract basis in Itasca, Illinois. The ideal candidate will bring exceptional attention to detail and a willingness...

6h ago

Go to Apply

Operations Manager - Residential

WM • Rockdale, IL • 14h ago

Management & Administrative

I. Job Summary This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees....

14h ago

Go to Apply

Customer Service Representative

U-Haul • Montgomery, IL • 1d ago

Management & Administrative

Compensation Range: $15.00 to $24.68 Hourly Location: 1900 Douglas Rd, Montgomery, Illinois 60538 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated p...

1d ago

Go to Apply

Warehouse Clerk

Ryder System • Minooka, IL • 1d ago

Management & Administrative

Position Description Ryder is immediately hiring a Permanent Full Time 2nd Shift Warehouse Clerk in Minooka, Illinois Warehouse Positions Pay Weekly Hourly Pay $21.50 per hour Overtime Pay $32.25 per hour Additional Pay...

1d ago

Go to Apply

(USA) Area Manager - Floor (Consolidation)

Walmart • Minooka, IL • 1d ago

Management & Administrative

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates Implement the business plan for area of responsibility by communicating goals...

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Hodgkins, IL • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

(USA) Operations Manager - Floor (Consolidation)

Walmart • Minooka, IL • 1d ago

Management & Administrative

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates Drive and implement the business plan for area of responsibility to achieve f...

1d ago

Go to Apply

Customer Service Representative

U-Haul • Aurora, IL • 2d ago

Management & Administrative

Compensation Range: $15.00 to $24.68 Hourly Location: 195 S Rte 59, Aurora, Illinois 60504 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people f...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.