Summary This position serves as the Supervisory Administrative Officer for the Care in the Community (CITC) Service line at the Martinsburg VAMC. The position reports directly to the CITC Service Chief under the direction of the MCD. The will have a wide latitude of judgment and responsibility under the Chief of the service. The Supervisory responsibilities include supervision of the financial management specialist and the program analyst and other administrative staff defined by the service chief. Responsibilities Major Duties: Responsible for the overall administrative management of the Office of Community Care, which includes interpreting both VHA and VACO administrative policies, developing and implementing local policies, procedures, defining administrative requirements, and providing advice to service line leadership on related issues. The incumbent will understand and be a subject matter expert on the governing legislation that provide program authority and eligibility to Veterans. The incumbent serves as the principal advisor to the service line on all administrative management matters associated with programs, processes, policies and operations and composes/generates a wide variety of correspondence and reports for the Service Line. Responsible for management improvement, productivity improvement, management controls, and short and long-range planning to improve the effectiveness and efficiency of the program. Will have primary responsibility for researching and performing detailed analysis of national Office of Integrated Veterans Care policies to determine the impact on local operations and advises management on best practices. Will have primary responsibility for planning and conducting studies to evaluate the effectiveness and efficiency and develop recommendations for improvement and problem resolution to CITC Chief and MVAMC executive leadership for their concurrence. Serves as a station liaison and subject matter expert for referrals to Care in the Community through the utilization of the following: traditional fee service package, DOD Sharing Agreements, Affiliated Veterans Care Agreements, National Contracts, Local Contracts with National Third-Party Administration. Manages the operations, rules and regulations, guidelines for Care in the Community, Mission Legislation or applicable laws with a full understanding of the program, care coordination, scheduling, directives and consult management. Ensures that administrative processes are in place to keep service supervisors and clinicians informed of organizational updates, and/or program changes impacting their programs. Performs all other duties as assigned. Work Schedule: 7:30am - 4:00pm, 8:00am - 4:30pm, Monday - Friday Telework: Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Administrative Officer/PD230010 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of resource management, application impacting medical center operations (i.e. budget preparation, analyzing manpower needs, etc), knowledge of management tools and techniques, ability to analyze, interpret and apply laws, regulations and standards; ability to communicate effectively with subordinates, co-workers, managers, upper management, etc. Preferred Experience: Must have experience with VHA/VACO administrative policies. Subject matter expert for SAIL, CDW, and VSSC. You will be rated on the following Competencies for this position: Analysis and Problem Solving External Awareness Leadership Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. "Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest. The VA is committed to Whole Health and values Veteran and Employee health and wellbeing. As a VA employee, you will practice Whole Health in an environment that supports personalized and proactive care."
