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Sr. Director, Project & Portfolio Management/Customer Operations

ThermoFisher Scientific • Pittsburgh, PA • 9h ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you're part of the team at Thermo Fisher Scientific, you'll do important work. As we continue to grow, you'll have career advancement opportunities and learning in a culture that empowers your development. We give our people the resources and opportunities to make significant contributions to the world. Now is an exciting time to join our Facilities team! We are dedicated to ensuring our customers receive the products they need to achieve their scientific goals quickly and safely.

Job Description

Provides divisional leadership for establishing, governing, and continuously improving the customer project and portfolio management operating model across the Drug Substance Division. Focused on enabling predictable execution, enterprise transparency, and a differentiated customer experience through strong governance, disciplined decision-making, and cross-functional alignment. Operates in a highly matrixed environment, providing functional leadership to site PPM organizations and influencing senior leaders across Operations, Quality, Finance, and Commercial. Drives results with integrity, fosters collaboration, and champions continuous improvement at scale.

What will you do?

Establish and improve a scalable, division-wide PPM governance framework

Define and standardize methodologies, tools, metrics, and performance expectations

Ensure consistent application of phase-gate governance, risk management, and change control

Lead executive portfolio and governance forums

Drive operational excellence by increasing portfolio visibility, predictability, and throughput

Provide enterprise-level insight into program health, capacity, risk, and financial outlook

Partner with Finance, Commercial, and Operations leaders

Establish and lead the customer experience governance model

Own and manage above-site escalation pathways in partnership with commercial

Provide functional leadership and matrix oversight to site-level PPM leaders

Collaborate with PPM leaders across Pharma Services and Thermo Fisher

Lead with integrity, inclusion, and accountability

How will you get here?

Bachelor's degree required; advanced degree preferred

12+ years of experience in biopharmaceutical, CDMO, or regulated manufacturing environments

Experience designing and leading portfolio and governance operating models

Success leading matrixed, multi-site organizations

Strong executive presence, communication, and influence skills

Financial and operational acumen across complex portfolios

Ability to travel 25% - domestic and international

Education

Bachelor's degree required; advanced degree preferred

Requirements

Extensive leadership experience in PPM governance and customer operations

Preferred Qualifications

Advanced degree and experience in CDMO environments

Experience in one or more of the following areas desired

Biopharmaceutical operations, governance frameworks, and customer experience management

We offer excellent competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $212,000.00-$282,600.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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