Summary The Medical Administration Officer serves as the Chief of Health Administration Service at a large complex, tertiary care, dual-division, and affiliated research facility with over 300 beds for medical and surgical care at primary, secondary, and tertiary levels and psychiatry, and extended care. Responsibilities The Medical Administration Officer, Chief of HAS, is responsible for planning, organizing, directing, controlling all program elements within HAS in support of the organization's business goals, and objectives. The programs include Administrative oversight of Medical Records, Medical Information, Transcription, ROI, Beneficiary Travel, Decedent Affairs, Bed Control, ER administrative support, Admissions, Veteran Eligibility, Means Testing, Patient Enrollment, Help Desk, Administrative Officers of the Day (AODs - management on off-tours), Telephone Operators, Bed Reporting Program with DOD, and all health administrative computer packages, i.e. Patient Information Management Systems (PIMS), Patient Care Encounter (PCE), Clinical Information Resource Network (CIRN), Automated Info Collection System (AICS), Patient Treatment File (PTF), Record Tracking, Claims Tracking, Master Patient Index (MPI), Scheduling - Database management, Electronic Wait List, Consult Management, Visit Tracking, Ambulatory Care Reporting Program (ACRR), AMIS, Statistics, VA Publications, Transfer List, Veterans Transportation Program, Clinic Profile Management, Scheduling Training, insurance capture, coding, scanning, etc. Major duties include but are not limited to: Directs all program elements within Health Administration Service, including Health Information Management, Beneficiary Travel, Decedent Affairs, Bed Control, Emergency Department and inpatient unit administrative support, Health Benefits, off-tour/weekend administrative coverage (AODs), Ambulatory Care and Processing, and Clinic Profile Management. Applies the specialized principles and practices of health care management in directing and supporting a large and complex health care delivery system. Develops and implements local Health Administration Service policies. Ensures compliance with laws, rules, regulations, and policies relating to health care benefit programs and services for a health care delivery system. Provides technical advice and interpretation for new laws affecting the delivery of healthcare benefits to veterans. Administers operating programs and activities supporting benefits and services provided to veterans, their dependents, or beneficiaries. Advises facility leadership on Health Administration-related issues. Ensures effective integration of efforts/activities with other medical center operations and with community-based agencies and activities. Ensures that legal and regulatory requirements for veterans' health care are met. Ensures that laws, rules, regulations, and policies related to Health Administration functions performed outside of the service are followed as required. Establishes internal review systems and data validation requirements to assure that health benefits administration activities comply with agency and regulatory requirements. Develops both short and long-range policies and plans for the Health Administration-related needs of the medical center. Manages in-house functions related to the production of external revenue through third-party sources. Coordinates the establishment of goals, objectives, and short and long-range planning for Health Administration Service. Advises facility leadership of any potential/actual fund shortages and recommendations regarding funding or program adjustments. Acts in the absence of the Associate Medical Center Director, as requested. Participates with facility leadership in analyzing the broad and diversified implications of higher levels of authority, laws, regulations, and technological and administrative advancement trends. Provides data related to budget and expenditure estimates to facility leadership as requested. Initiates actions to reduce Health Administration operating costs without adversely affecting patient treatment. Directs the utilization of financial and staff resources within Health Administration Service. Monitors use of business resources for a complex service line. Serves on various committees locally, at the network level, and nationally. Provides technical advice and interpretation to facility managers and leadership for new laws affecting the delivery of health administration benefits to veterans. Other duties as assigned. Work Schedule: Monday - Friday 7:30 a.m. - 4:00 p.m. Telework: This position may be authorized for telework ADHOC telework Position Description/PD#: Medical Administration Officer, (Chief Health Administration Service)/PD048540 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Authorized PCS may be authorized for highly qualified applicant. PCS Appraised Value Offer (AVO): Not Authorized. Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. In addition to the time in grade requirement, the below qualification requirements must be met at the grade in which you are applying. You may qualify based on your specialized experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-13 level, with progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. Experience must demonstrate the required application of the knowledge, methods, and techniques of an administrative healthcare professional managing a hospital, clinic or comparable healthcare facility. Specialized experience may have been gained in a hospital business office, medical center, clinic or similar environment where the applicant has knowledge, skills, and abilities to preform the following: Technical Credibility - Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise. Financial Management - Understands the organization's financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitor expenditures and uses cost-benefit thinking to set priorities. Leadership - Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. Organization Awareness - Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Internal Controls/Integrity - Determines objectives and strategies; coordinates with other parts of the organization to accomplish goals; monitors and evaluates the progress and outcomes of operational plans; anticipates potential threats or opportunities. Planning and Evaluating - Determines objectives and strategies; coordinates with other parts of the organization to accomplish goals; monitors and evaluates the progress and outcomes of operational plans; anticipates potential threats or opportunities. You will be rated on the following Competencies for this position: Communications Customer Service Financial Management Internal Controls/Integrity Leadership Technical Credibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
