Technical Summary:
The Behavioral Health service line is a high-priority strategic focus for the organization, delivering comprehensive and complex care across outpatient, inpatient, virtual, and continuum-of-care settings. We are seeking an Associate Regional Administrative Officer (ARAO) to serve as the operational partner to the Regional Medical Director and a key leader in advancing the strategic priorities set by the Associate Executive Director and Regional Administrative Officer.
In this role, the ARAO will provide unified operational leadership for a region-wide service line that currently spans multiple programs and directors. The ARAO will drive cohesive strategy development, align resources across diverse venues of care, lead long-term planning, identify opportunities for transformational change, and represent Behavioral Health with internal and external partners to advance region-wide approaches and remove barriers to implementation.
Job Summary:
In addition to the responsibilities listed below, this Associate Regional Administrative Officer (ARAO) role is also responsible for developing, adapting, and operationalizing TPMG strategy across the region; identifying opportunities for strategic action and innovation; advancing areas of regional strategic priorities for multi-service lines and various programs to ensure alignment with TPMG strategy and goals; and representing TPMG interests through participation in KP-wide enterprise and region-wide leadership steering committees and peer groups.
This includes participating in the development and refinement of joint TPMG and KFH/P (Kaiser Foundation Hospital/Health Plan) strategies, TPMG strategy, and long-term strategic plans for outpatient, hospital, and continuum areas; developing and implementing region-wide approaches and solutions to improve the performance of key areas of operations; partnering with chairs and functional and clinical service line leaders to support and advance the development of service line strategic goals/plans; and providing leadership, operational expertise, and/or counsel to regional TPMG and joint operational committees and forums.
This role is also responsible for providing operational leadership and consultation to TPMG and KFH/P executive leadership and service area leadership for outpatient, hospital, and/or across the continuum of care; providing leadership and operational expertise to regional and medical center teams in the areas of labor relations which may include serving as a TPMG operational lead for region-wide labor relations engagement, integration, contract negotiations, interpretations, and implementations for specific areas of expertise; overseeing large and complex operational budgets potentially including capital planning, additions of new service lines and day-to-day accountabilities, staffing, and clinical nuances; and serving as a SME for specific focus areas and as a thought leader on industry trends, benchmarks, and best practices.
This includes ensuring alignment of regional and local compliance activities in specified clinical service area; serving as an operational resource for regulatory and legislative changes and implementations; monitoring and assessing external environment and internal trends and practices; adopting and implementing market-leading and internal best practices where applicable and recommending adjustments to operations to meet the changing business and market conditions and objectives; and in the absence of the RAO, acting on behalf of the RAO in a decision-making capacity.
Finally, this role assumes full ownership and accountability, in partnership with Chair and/or Regional Medical Director, for financial, people and operational performance for one of the following service lines: Adult Family Medicine, OB-BYN, Pediatrics, Behavioral Health, Surgical Specialties, Medical Specialties, Tertiary Services, Imaging,, ED, Hospital, Continuum, Alternatives to Hospital (e.g., BaM UC, ACAH, PACE, ATC), or Cancer Care.
Essential Responsibilities:
Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
Directs ambulatory operations to support patient care by: anticipating business issues and barriers and providing recommendations and overseeing the development of strategy with stakeholders to identify factors contributing to business value; aligning workflow and performance targets across departments and across KP and accountable for department performance targets and aligning with market strategies; optimizing and prioritizing operational initiatives and strategies related to departmental or program goals, objectives, and/or outcomes; partnering with internal and external stakeholders to identify areas of improvement and alleviate potential barriers to the implementation of human resource management programs; forecasting and establishing long-term survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and defining standards for audit documentation, information, and reports; and ensuring short and long-range financial goals are met by establishing and controlling the department budget and ensuring overall financial performance meets expectations.
Ensures standardized care delivery by: leveraging enterprise interdependencies across multiple programs and/or program workstreams to align key care delivery initiatives across KP; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for regional shared services cross-functionality; building relationships with key leaders internal and external to KP to develop and implement patient management solutions; anticipating and aligning resources in clinical areas to ensure appropriate assignment and utilization for regional shared services cross-functionality; overseeing multidisciplinary ambulatory leaders and service lines; planning the long-term strategic goals of emergency preparedness programs, overseeing regional shared services cross-functionality, and ensuring the shared services emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; providing strategic direction to project teams leading initiatives and overseeing implementation, equitable distribution of resources, and delivery on objectives; and defining and maintaining oversight, and communication at the enterprise level.
Oversees improvements to patient-centered operations and technology processes by: forecasting and determining the direction of future strategic projects and providing oversight for multiple internal and external strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; using broad trends from analysis across operations processes to identify and facilitate implementation of new practices and solutions to optimize the performance of operations system processes; and consulting with executive management for the effective integration of performance metrics to monitor the success and sustainability of strategic improvement projects across the organization.
Minimum Qualifications:
Masters degree in healthcare, hospital, business, public administration, or related field AND minimum nine (9) years of experience in healthcare, hospital, business, public administration, or related field.
Minimum five (5) years of experience in clinical operations, overseeing multiple clinical areas or a major department with complex 24/7 or multi-site operations.
Minimum five (5) years of experience in complex financial management, program development, quality and service improvement, and consulting or project management.
Minimum five (5) years of experience managing complex initiatives and projects, including areas such as strategic planning, labor, human resources management, and/or compliance.
Minimum four (4) years of experience in a leadership role with direct reports.
Minimum four (4) years of experience managing operational or project budgets.
Minimum seven (7) years of customer or member/patient service experience.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Compliance Management; Confidentiality; Health Care Compliance; Maintain Files and Records; Employee Training; Employee/Labor Relations; Onboarding; Position Requirements; Workforce Planning; Calendar Management; Business Process Improvement; Financial Acumen; Stakeholder Management; Legal And Regulatory Requirements; Information Systems; Health Care Quality Standards; Union Work Environment; Change Management; Conflict Resolution; Microsoft Office; Human Resources Systems; Outcome Driven Innovation; Training; Health Care Industry; Health Care Policy; Health Plan Operations
Preferred Qualifications:
Five (5) years of experience collaborating and working with a large physician group practice.
Three (3) years of experience in Director-level leadership in a complex, multi-faceted health care setting that requires close collaboration with other entities and leaders.
COMPANY: KAISER
TITLE: Associate Regional Administrative Officer, Behavioral Health Service Lines
LOCATION: Pleasanton, California
REQNUMBER: 1404022
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
