Tech Coordinator - Construction Equipment & Mechanical Diagnostic systems

Kokosing Inc • Fredericktown, OH • 10h ago

Kokosing (www.kokosing.biz) is one of America's 40 largest General Contractors and services a broad spectrum of clients in both the private and public business sectors. Kokosing's services include heavy civil/industrial construction such as highways, bridges, underground utilities, water/wastewater facilities, and marine construction. For over 70 years, Kokosing has successfully attracted the most qualified technical personnel in the construction industry by offering visible challenges, superior quality, and attractive rewards. With over $2.8 billion in annual sales and a commitment to its workforce, Kokosing is the winning team.
Job Description:
POSITION SUMMARY:
The Technical Coordinator serves as key liaison for Kokosing's Support Operations Team and the various equipment/mechanical diagnostic systems. This role supports field & shop operations by providing diagnostics software administration, hardware procurement/set-up and various other office administrative tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Technical & System Support for Diagnostic Programs
Serve as the primary point of contact for the equipment maintenance team members regarding various diagnostic programs, including technical issues, system usage, and access.
Purchase and provide support for all communication adapters (i.e. JD EDL, Nexiq, VOCOM, etc.)
Troubleshoot and resolve basic technical issues and coordinate escalation when needed.
Manage software licenses, renewals, and user access for all equipment/mechanical diagnostic programs (i.e. CAT ET, KPlus, GM EPC, Maxi PC Suite, Paccar ESA, etc.)
Coordinate with external vendors and Kokosing's internal IT team.
Assist team members as needed with company-wide systems including Workday, Microsoft Office, Viewpoint, etc.
Customer Service & Training
Coordinate, schedule and conduct in-person systems training to the Support Operation's Team
Develop and maintain training materials, job aids, and basic documentation to support usage of various diagnostic systems.
Provide support onsite and remotely for team members on commonly used systems and diagnostic programs.
Office Administration
Manage laptop and iPad lifecycle, including procurement, setup and repairs.
Review monthly cost/income reports for maintenance vehicles
Support SharePoint site management
Assist with new hire onboarding
EDUCATION/EXPERIENCE:
High School Diploma or GED equivalent
Career Center/Trade School or 2 Year Degree in Automative Technologies, Diesel and Power Equipment Mechanics, Mechanical Engineering or other related field is a plus
Other relevant experience such as working on farm equipment, maintenance and troubleshooting of complex mechanical equipment in a manufacturing, industrial, warehouse, military or related environment
KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent customer service and interpersonal skills
Strong organizational skills with attention to detail.
Clear written and verbal communication skills
Ability to manage multiple tasks, priorities, and requests.
Ability to travel occasionally to support field operations.
Basic knowledge of Microsoft Programs, Outlook, Word, Excel, Etc.
Strong technology aptitude and comfort learning new systems
WORKING ENVIRONMENT:
Must be able to work at least 8 to 10 hours/day as job dictates
90% of duties are performed in an office environment, 10% in shop and field environments.
About 90% of time is spent working with a computer. 10% of the workday is spent working with management, team members and vendors.
Must be able to sit at a desk for extended periods of time, with walking or standing occasionally within the office setting.
Occasional lifting of objects, typically under 20 pounds
Kokosing is an equal employment opportunity/affirmative action federal and state contractor. The company does not

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