Customer Service Specialist

Aston Carter • Lake Forest, CA • 4h ago

Job Title: Service Coordinator

Job Description

As a Service Coordinator, you will serve as the primary point of contact for customers, coordinating field service activities and ensuring smooth execution of requests. You will manage customer service inquiries with accuracy and deliver service estimates or job quotations promptly. Additionally, you will track ongoing work orders, keeping customers informed through updates in the portal or via direct communication, and utilize Microsoft CRM and ERP platforms to manage customer data and service workflows. You will also generate and maintain reports while balancing multiple assignments in a fast-paced environment.

Responsibilities

Act as the primary contact for customers, coordinating field service activities.

Intake, log, and manage customer service inquiries accurately.

Deliver timely service estimates or job quotations.

Track ongoing work orders and keep customers informed through updates.

Utilize Microsoft CRM and ERP platforms to manage customer data and service workflows.

Generate and maintain reports while managing multiple assignments.

Essential Skills

Experience with ERP or CRM platforms, particularly Navision.

At least 1 year of experience in administration, clerical work, or customer support. - recent graduates welcome

Proficiency in Microsoft Office Suite.

Experience in order processing and scheduling.

Additional Skills & Qualifications

Knowledge of service administration and customer service practices.

Ability to navigate Microsoft Dynamics and CRM systems.

Experience with purchase orders, RMA, and project coordination.

Work Environment

The work environment promotes growth and internal advancement, with a clear succession and growth plan in place. The company culture emphasizes honesty, loyalty, and investing in people. The role requires flexibility with start times, which may range from 6 AM to 8 AM, to cover both East and West Coast schedules. The work schedule includes four days onsite and one day working from home on Fridays. Training is conducted in-office for at least 2 weeks, possibly up to 4-6 weeks, with hours from 8-5 or 7-4. The work setting includes pit-style or cubby seating, with employees seated near others handling shared accounts.

Job Type & Location

This is a Contract position based out of Lake Forest, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lake Forest,CA.

Application Deadline

This position is anticipated to close on Feb 4, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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