Summary The position serves as a Program Support Assistant, located in the Fisher House, Lt. Col. Luke Weathers, Jr. VA Medical Center, Memphis, TN. The position is assigned to the Fisher House Service and reports to the Fisher House Manager. Responsibilities The Fisher House Program is one, 16 suite guest/family comfort lodging facility built at select VA hospitals/medical centers with a primary goal of bringing family members to the Veterans' bedside to facilitate their recovery from illness or injury. he major duties and responsibilities include but are not limited to: As the Fisher House is a non-clinical setting, the incumbent must be able to assess and independently manage urgent situations with appropriate action, to include interaction with the Emergency Department, Safety Office, Police & Security, Facilities Management, etc. Serves as the purchase order clerk for the submission of VA Form 2237s for the request, turn-in, and receipt for property or services. Updates and maintains all established files and daily logs to include equipment and supplies. Resolves day-to-day problems related to the program and keeps the Fisher House Manager informed of situations that cannot be easily resolved or that may have an impact on guest safety or be beyond the immediate scope of the program. Assists with overseeing regular tour and off-tour events in the house conducted by volunteers. Ensures compliance with standards and practices and monitors the need for appropriate boundaries between guests and volunteers, all of which requires program knowledge, sound independent judgment, along with tact and diplomacy. Conducts safety checks of the automated external defibrillator (AED) as required and report findings through designated VA Memphis channels. Performs work related to the acquisition and/or development of program information and resource materials. Ensures all office correspondence adheres to format accuracy and reflects correct grammar and spelling. Maintains all written records, reports, and publications and establishes administrative controls in an accurate and complete manner and in accordance with established directives. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Wednesday- Saturday 7:30am- 6pm Compressed/Flexible Schedule: Not Authorized Position Description Title/PD#: Program Support Assistant/PD505360 Critical Skills Incentive (CSI): Not Approved Relocation/Recruitment Incentives: Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Pre-employment physical required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/03/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: GS-7 - SPECIALIZED EXPERIENCE: Do you possess one (1) full year of specialized experience in the Federal service equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization? Specialized experience is defined as, but not limited to: Knowledge of the scheduling process and be able to make minor adjustments to printers, scanners, fax machines, and other routinely used office equipment. Skillful with oral communications as well as interpersonal relations. Knowledge and skill in operating within a network of personal computers and other related equipment such as shared multifunction devises and printers. Knowledge of office automation programs such as word processing, PowerPoint, email, calendar management, Human Resources databases, and spreadsheets. Ability to communicate effectively, tactfully, and diplomatically with all stakeholders through personal contact, e-mail and on the telephone. Ability to resolve conflicts based upon a thorough understanding of regulations, policies, and procedures, as well as the intent of each. Preferred Experience: At least 2 years of experience within the Hotel Management and Hospitality Industries EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Communications Computer Skills Conflict Management Conscientiousness Customer Service Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Working Conditions: Regular and recurring work is mostly sedentary involving sitting at a desk. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending, lifting (up to 40 pounds) or prolonged sitting may be required. Physical exertions including stretching, reaching, and pulling or pushing carts occurs when assisting with inventories or activities involving retrieving items from shelves and cabinets. Education Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
