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Senior Pega Production Support Engineer

CTG • Armonk, NY • 12h ago

CTG is seeking to fill a Senior Pega Production Support Engineer position for our client.

Location: Remote

Duration: 12 months

Duties:

Provide L2/L3 production support for Pega applications across versions 7 through 8.x.

Monitor, troubleshoot, and resolve production issues related to performance, availability, and stability in Pega environments.

Utilize Pega tools such as AES, PDC, and Pega logs to analyze issues, identify root causes, and implement corrective actions.

Support Pega Cloud environments, ensuring adherence to SLAs and operational best practices.

Perform application and infrastructure monitoring using tools such as Instana and Grafana.

Support application servers including WebSphere Application Server (WAS) and JBoss.

Execute SQL queries and analyze database performance using DB Visualizer or similar tools.

Work within UNIX/Linux environments for application support, log analysis, and troubleshooting.

Collaborate with development, QA, infrastructure, and business teams to resolve incidents and implement fixes.

Participate in on-call rotations and support activities as required.

Required Skills:

Pega versions 7 through 8.x with strong production support experience

Pega Cloud

Pega AES and PDC

Pega log analysis and troubleshooting

UNIX/Linux

SQL

DB Visualizer (or similar database tools)

Instana and Grafana

WebSphere Application Server (WAS)

JBoss

Nice to Have Skills:

Shell scripting

Java

SOAP/REST APIs

Automation tools such as Ansible, JMeter, Selenium, or similar

Experience:

5+ years of hands-on experience supporting Pega applications in a production environment.

Proven experience in incident management, root cause analysis, and performance troubleshooting for enterprise applications.

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at Anisha.Muralidhar@ctg.com . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

CTG

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