Front Desk Clerk

THE PFISTER HOTEL • Madison, WI • 14h ago

JOB REQUIREMENTS: Description Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time | Open Availability Including Weekends & Holidays Estimated Wage: \$16 - \$18/Hour Based on Experience Create Memorable Moments with a Career in Hospitality Are you energetic, outgoing, and passionate about delivering outstanding guest service? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and be one of the first friendly faces our guests see when they arrive. We are currently seeking a Front Desk Clerk who thrives in a fast-paced, guest-focused environment. If you enjoy interacting with people, solving problems, and creating welcoming experiences, this may be the perfect role for you. What Will You Be Doing? As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: Greeting and welcoming guests upon arrival and departure Checking guests in and out of rooms accurately and efficiently Selecting appropriate room assignments based on guest needs Responding to guest requests, questions, and concerns in person and by phone Handling and documenting guest issues, escalating concerns to management as needed Providing information about hotel amenities, outlets, services, and the local area

Answering phones promptly and professionally while accurately inputting information into computer systems Maintaining cash handling accuracy, including responsibility for a personal house bank \ Assisting with luggage storage when necessary \ Remaining calm, alert, and professional during busy periods or emergency situations Effectively working with internal and external customers, using patience, tact, and diplomacy Performing additional duties or projects as assigned What Will You Bring to the Role? We are looking for a reliable, service-oriented individual who enjoys working with people. Our ideal candidate has: Ability to stand and move throughout the front office while performing essential job functions Strong communication skills, including the ability to read, write, and speak English clearly Basic to moderate computer skills with the ability to accurately input and retrieve information Strong attention to detail and problem-solving skills Observational and visual ability to detect emergency situations High school diploma or equivalent required Previous hotel or front desk experience is a plus, but not required What is In It for You? Working at Hilton Madison Monona Terrace comes with more than just a great team-enjoy a wide range of perks and benefits, including: A free, well-balanced meal every shift Room discounts at Marcus Hotels & Resorts and Hilton-branded properties * Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
Free... For full info follow application link. *** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4C6F13F2752447AB

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