VIP Host - PT

LEGOLAND • Winter Haven, FL • 1h ago

What you'll bring to the team

?? VIP Host - Create Magic. Deliver Memories. Be the VIP. ??

Are you obsessed with creating unforgettable, brick-tastic experiences? Do you love making guests feel special, valued, and truly wow'd ? If so, we'd love you to join our LEGOLAND® VIP Team .

As a VIP Host , you'll be right at the heart of the LEGOLAND® guest experience, helping build magical moments for our most important guests while contributing to one of the most fun and rewarding places to work in the world. This is a frontline, guest-facing role for confident, experienced hosts who enjoy connecting with families, delivering personalized service, and going the extra mile.

?? What You'll Be Doing

Act as a trusted member of the VIP team, supporting smooth and efficient resort operations.

Lead by example with professionalism, positivity, and outstanding guest service.

Attend shift meetings to stay aligned on daily priorities.

Be the first friendly face and go-to contact for VIP guest enquiries, offering solutions, reassurance, and helpful information.

Deliver Show-Stopping VIP Experiences

Create unforgettable moments through VIP tours, hotel packages, birthday parties, special events, and bespoke experiences across the resort.

Get to know each guest and personalize their visit to exceed expectations.

Handle VIP bookings and reservations with care and attention to detail.

Respond confidently to enquiries via email, phone, and face-to-face interactions.

Act as a VIP concierge before arrival and throughout the guest's visit, turning enquiries into exciting experiences.

Send post-visit surveys and use feedback to help us continuously improve.

Follow all VIP standards and procedures to ensure a premium experience every time.

Qualifications & Experience

EXPERIENCE AND QUALIFICATIONS

Preferred experience in a guest-facing role such as a commercial or theme park environment.

Excellent communication and collaboration skills.

Basic math and computing skills are preferred.

Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.

Benefits

Pay Range

USD $14.25/Hr.

Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/11288/vip-host---pt/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-FL-Winter Haven

Job ID 2026-11288

Employment Type Part-Time

Offer/Contract Type At Will (US Only)

Location Name LEGOLAND Florida

Job Locations US-FL-Winter Haven

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