ADMINISTRATIVE SPECIALIST SENIOR
WHAT IS THE OPPORTUNITY?
This person is responsible for supporting their manager and/or team as designated. This person represents the manager/team to both external and internal clients consistent with the CNB culture of relationship management. They assist in keeping their manager/team informed, with scheduling, reports, agendas, meetings, and other aspects as needed. Often this person is responsible for the coordination of the "office". This coordination may include logistics associated with the conference or meeting rooms, mail, supplies, pc's, follow through for new hires or other colleague support issues. This person often is also involved in special projects that may be repetitive or one-time, which support the team, division, or CNB.
WHAT WILL YOU DO?
Supports manager/team as assigned by keeping he/she/them informed of activities impacting assigned group. Assists with scheduling, reports, agenda's, or other activities as required. Frequently interfaces with internal and external clients and is responsible for exhibiting exemplary customer service in all interactions.
Coordinates "office" functions and activities that may involve mail, phones, supplies, travel arrangements, equipment, moves, facilities, paperwork, and other duties.
Completes special projects as assigned. Often has responsibility for or participates in special projects that may be temporary or permanent in nature.
Composes and creates correspondence, reports and other moderately complex documents which may contain statistical data and/or confidential information which require accuracy and speed. Composes routine correspondence, reports and other documents as directed by assigned attorney. Proofreads documents for typographical errors.
Utilizes word processing programs to create, revise, store and print various documents as required. Inputs various information to computer system via terminal entry according to established procedures.
Ensures documents conform to established guidelines pertaining to format, English grammar and style.
Assists in gathering information from various sources (i.e., internal files, computer reports, etc.) and organizing into specified/established format. Performs various operations (e.g., mathematical calculations, sorting data, etc.) on information gathered from various sources for use by assigned attorney or staff members. Contacts customers and/or Bank personnel to request information/documentation.
Sets up and maintains filing systems, sorts and files various documents and maintains records of materials removed from files. May prepare indexing/cross-referencing aids. Make routine checks and comparisons of data by using various departmental sources (i.e., computer reports, filing systems, etc.) to verify information.
Answers and screens incoming calls. Forwards to appropriate attorney/department personnel based on established directory listing. Makes and schedules appointments and/or meetings for assigned attorneys.
Opens, sorts, date stamps and distributes incoming mail for assigned attorney. Stuffs, seals and addresses outgoing mail for distribution through various mailing systems (inter-office, U.S. Post Office, etc.). May act on incoming correspondences as directed by Supervisor. Photocopies documents as required.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
H.S. Diploma
4 years in an administrative capacity
2 year basic computer experience required (eg. Microsoft Word, Excel, Outlook, and Powerpoint
Additional Qualifications
Excellent verbal and written communication skills.
Ability to effectively communicate with all levels of Bank personnel and customers.
Ability to use computer and various software programs including MS Office applications such as Word, Excel, PowerPoint, etc.
Strong interpersonal and organizational skills with the ability to manage multiple priorities.
Ability to pay close attention to detail.
Experience communicating and interacting with regulatory agencies, including exam management and other regulatory affairs.
For Banking Compliance related roles, Certified Compliance Risk Manager (CRCM).
For Wealth Management Compliance roles, experience with a financial institution such as a broker/dealer and/or registered investment adviser.
For Wealth Management Compliance roles, experience working within a Compliance Investment Management role.
WHAT'S IN IT FOR YOU?
CompensationStarting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our https://careers.cnb.com/benefits.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
