Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Allied Universal® is hiring a Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal?
Salary Range: $63,440 - $73,440 / year
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime
Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams
Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property
Leverage Allied Universal's AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability
Safety and Compliance:
Respond to escalated issues professionally, coordinating with clients and internal teams
Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies
QUALIFICATIONS (MUST HAVE):
Must possess one of the following:
Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience in leading development, and retaining a diverse team while building positive client relationships
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
Proficiency in web-based applications and computer systems, including Microsoft Office
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
Excellent oral and written communication skills
Knowledge of safety protocols and delivery service
Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Professional, articulate and able to use good independent judgment and discretion
Experience managing a dispersed workforce in a multi-location operation
Law enforcement, military and/or contract or proprietary security services, or facility management experience
American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
Previous payroll, billing and scheduling experience
Aptitude with security systems; CCTV, Access Control, and badge administration
Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
BENEFITS:
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Job ID: 2026-1524408
Location: United States-Pennsylvania-Pittsburgh
Job Category: Management
