The Security Operations Center (SOC) Incident Manager will be responsible for assessing, analyzing, and responding to incidents related to safety and security events affecting Accenture business operations throughout the world. The role will take lead on threat monitoring, emergency communications, and coordinating various SOC response actions during an incident or crisis as outlined in the Global Protection and Security (GP&S) Escalation Model. Specifically, incidents or crises may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. This role will be based in San Antonio, Texas and reports directly to the SOC Senior Manager.
Key Responsibilities:
Lead the monitoring, communication, and response efforts of the SOC supporting all incidents and crises as outlined in SOC standard operating procedures (SOPs) and the GP&S Escalation Model.
Notify, assist, and direct external emergency personnel and internal resources as necessary.
Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed.
Manage information flow during an incident and ensure all necessary SOPs are being followed.
Responsible for training SOC personnel to ensure competency and readiness when supporting GP&S in incident and crisis response activities.
Conduct thorough After-Action Reviews (AARs) after an incident and document areas of improvement and track SOC action items through completion.
Liaise with SOC stakeholders such as Regional Protective Services, Executive Protection/Events, and Intelligence to ensure incident response actions meet their organizational needs.
Conduct regular SOP reviews and updates to ensure policies and instructions provide up-to-date and clear guidance to enable an efficient response by SOC personnel.
Acts as SOC Senior Manager in their absence
Ensure proper handling of highly confidential information.
Perform other duties assigned by supervisors related to security and safety.
Job Requirements:
Ability to work outside of business hours on short notice during critical events to include, nights, weekends, and or holidays.
Basic Qualifications:
Bachelor's degree
Minimum of 5 years of work experience in military, law enforcement, intelligence, or corporate security environments supporting security incident monitoring, communications, and response.
Preferred Skills:
Strong writing skills and experience preparing communications to be shared with senior stakeholders.
Proven track record of managing high stress and impactful incidents.
Experienced and independent communicator, both verbal and written.
Experience with emergency response protocols and processes.
Bilingual (languages in addition to English)
Experience with threat monitoring and emergency communication tools such as Factal, SamDesk, Everbridge, ISOS, etc.
Proficient in Microsoft Windows and Office Suite.
Professional Skill Requirements:
Great active listening skills
Rapport building skills
Patient and empathetic attitude
Adaptability and flexibility
Ability to analyze threats and envision potential or real time impact to operations
Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
Strong Customer Service skills
Strong consensus, team building and negotiating skills
Ability to work overtime on short notice
Strong cultural sensitivities
Excellent written and verbal communication skills
Ability to multitask in a fast-paced, at times stressed work environment
Strong team player
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/29/2026 and open for at least 3 days.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)
Role Location Annual Salary Range
California $94,400 to $224,600
Cleveland $87,400 to $179,700
Colorado $94,400 to $194,100
District of Columbia $100,500 to $206,700
Illinois $87,400 to $194,100
Maryland $94,400 to $194,100
Massachusetts $94,400 to $206,700
Minnesota $94,400 to $194,100
New York $87,400 to $224,600
New Jersey $100,500 to $224,600
Washington $100,500 to $206,700
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
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We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the?Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50)
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Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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