Housekeeping Guest Service Manager, $72,000 - $96,500

Aulani, A Disney Resort & Spa • Makakilo, HI • 14h ago

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Our Housekeeping Guest Service Manager team takes phenomenal pride in managing a team of experienced housekeeping professionals who ensure our guestrooms and accommodations are what our guests come to expect from Disney. You will lead a multifunctional housekeeping team to accomplish daily service of guestrooms, hallways and public areas to provide outstanding room experience and cleanliness both upon arrival and throughout a Guest's stay.

This Full-time position reports to the Assistant Housekeeping Director and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii.

Contribute to the operation daily, including working with guests and cast members and resolving any guest situations Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency Exceed guest expectations through achievements in guest satisfaction measurement scores, quality assurance scores, and other guest satisfaction measures provide feedback to ensure cleanliness, service and product quality standards are met Partner with the resort hotel front office and other teams to ensure delivery of clean and ready rooms Conduct daily pre-shift breakout meetings to communicate relevant information to cast members Supervise daily staffing levels and shift coverage needs Support local projects and monitor supervise any potential impacts to the guest and cast experience

Minimum one year working in a housekeeping role Passion for service and commitment to safety awareness Operational guest service experience and skills Proficiency in basic computer functions vital to operate in a Windows environment and other technologies Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs) Flexibility to work varied hours, including evenings, overnight, weekends and holidays

Housekeeping experience working in a luxury hotel Knowledge of chemicals, materials, cleaning technique and equipment Multilingual skills

Disney offers a rewards package to help you live your best life. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Similar Jobs

Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour

Aulani, A Disney Resort & Spa • Makakilo, HI • 14h ago

Retail & Hospitality Sponsored

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free...

14h ago

Go to Apply

Food & Beverage Host (AMA AMA)-Full Time,$29.15/Hour

Aulani, A Disney Resort & Spa • Makakilo, HI • 14h ago

Retail & Hospitality Sponsored

14h ago

Go to Apply

Food & Beverage Host/Hostess- Full Time

Aulani, A Disney Resort & Spa • Makakilo, HI • 14h ago

Retail & Hospitality Sponsored

Come and join the magic with Aulani, A Disney Resort and Spa! Tuition paid upfront at network schools ~ Foods Host/Hostess is responsible for greeting and interacting with guests in a positive and friendly manner that in...

14h ago

Go to Apply

Experienced Pastry Cook 1- Full Time, $39.16/hour

Aulani, A Disney Resort & Spa • Makakilo, HI • 14h ago

Retail & Hospitality Sponsored

Pastry Cook 1 As a Pastry Cook 1, at Aulani, A Disney Resort & Spa, you will be responsible for overseeing the daily operations of all bakery outlets and assist with overall culinary supervision and execution of all...

14h ago

Go to Apply

Cook 4 - Full Time, $33.88/hour

Aulani, A Disney Resort & Spa • Makakilo, HI • 14h ago

Retail & Hospitality Sponsored

14h ago

Go to Apply

Full time Fry Cook

Aulani, A Disney Resort & Spa • Makakilo, HI • 14h ago

Retail & Hospitality Sponsored

Come and join the magic with Aulani, A Disney Resort and Spa! Tuition paid upfront at network schools ~ Cast Members working in entry level culinary positions are responsible for execution of all menu categories and spec...

14h ago

Go to Apply

Housekeeping Room Attendant - Full & Part Time, $32.95/Hour

Aulani, A Disney Resort & Spa • Makakilo, HI • 14h ago

Retail & Hospitality Sponsored

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents (Full-time only) Tuition paid upfront at network schools...

14h ago

Go to Apply

Housekeeping Room Attendant - Full & Part Time, $32.95/Hour

Aulani, A Disney Resort & Spa • Makakilo, HI • 14h ago

Retail & Hospitality Sponsored

Come and join the magic with Aulani, A Disney Resort and Spa! 100% full coverage of healthcare for you and your eligible dependents (Full-time only) ~ Tuition paid upfront at network schools ~ Housekeepers play an import...

14h ago

Go to Apply