Customer Service Manager

TEKsystems • Fayetteville, PA • 3d ago

Location: Onsite

Schedule: Monday-Friday (7:00-3:30 or 8:00-5:00; flexibility available)

Position Overview

Our client is seeking an experienced Customer Service Manager to lead their onsite customer service team within a fast-paced warehouse environment. This role is responsible for driving service excellence, enhancing operational efficiency, and ensuring strong communication and collaboration across departments and with external customers.

Key ResponsibilitiesCustomer Service Management

Lead and manage a team of customer service representatives to ensure exceptional customer satisfaction.

Develop and implement customer service policies, procedures, and performance standards.

Handle escalated or complex customer inquiries and complaints with timely, effective resolutions.

Monitor, analyze, and report on customer service metrics to identify trends and improvement opportunities.

Operational Efficiency

Oversee daily customer service operations within the warehouse, including efficient order processing and delivery coordination.

Collaborate with warehouse and logistics teams to optimize workflows using Warehouse Management System (WMS).

Identify and implement process enhancements to drive higher efficiency and better customer outcomes.

Team Leadership

Recruit, train, coach, and mentor customer service staff, fostering a collaborative, customer-focused culture.

Conduct performance reviews and provide ongoing feedback and development guidance.

Ensure the team meets or exceeds service-level goals.

System Management

Utilize the WMS to manage orders, inventory, and shipment data.

Ensure team proficiency in the WMS through training and support.

Monitor system functionality and work with the office manager to troubleshoot technical issues.

Stakeholder Collaboration

Partner closely with office, operations, and transportation teams to ensure seamless communication and operational execution.

Engage directly with external customers to resolve service issues and coordinate logistics.

Build and maintain strong relationships with key clients and understand their needs and expectations.

Qualifications

Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field (preferred).

5+ years of customer service management experience, ideally in logistics or supply chain.

Hands-on experience with the Camelot WMS or similar warehouse management systems.

Strong leadership abilities with proven team management experience.

Excellent communication, problem-solving, and interpersonal skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Ability to thrive in a fast-paced environment while managing multiple priorities.

Job Type & Location

This is a Permanent position based out of Fayetteville, PA.

Pay and Benefits

The pay range for this position is $70000.00 - $75000.00/yr.

Franklin Logistics, based in Chambersburg, PA, offers employees benefits including health, dental, and vision insurance, 401(k) profit-sharing, paid time off, and paid holidays.

Workplace Type

This is a fully onsite position in Fayetteville,PA.

Application Deadline

This position is anticipated to close on Feb 11, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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