Customer Service Supervisor

DSV AIR & SEA INC • Lancaster, OH • 23h ago

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all @types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Lancaster, 35 Technology Pl Division:Solutions Job Posting Title: Customer Service Supervisor - 107150 Time Type: Full Time POSITION SUMMARY The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation. ESSENTIAL DUTIES AND RESPONSIBILITIES

Develops and maintains positive customer relationships

Communicates effectively with customers, vendors and team members

Provides overall responsibility for ensuring accurate data capture and system entry

Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues

Continually looks for internal and customer process improvement processes

Develops and promotes a team environment

Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development

Assists with implementation and testing of new account start ups

Provides support to teams located at customer sites

Supports presentations for new customer sales, implementations and customer visits

Presents data and findings in front of the Customer

Reviews, updates and maintains standard operating procedures (SOP's)

Meets or exceeds all team KPI's for Customer Service

Conducts project work as required

OTHER DUTIES (Site Specific)

May be required to work hours outside of set schedule dictated by business needs

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Ensures direct reports deliver projects within scope and on time and meet customer expectations

Manages team vacations schedules and workload of team to assist in project prioritization

Development of direct reports

Responsible for employment decisions regarding staff and performance management

MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience

Must have a high school diploma or general education degree (GED).

Minimum of 2 years in transportation/supply chain management in a 3PL environment.

Minimum of 2 years of successful management experience in a logistics, customer service or related field requir

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