Account Specialist, Playbook 365

Travel + Leisure Co. • Orlando, FL • 1d ago

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Playbook365 is a leading sports event management technology platform dedicated to transforming how tournaments, leagues, and organizations operate. Our all-in-one software simplifies registration, scheduling, communication, and data management-helping directors, coaches, and families experience sports the way they should be: connected, organized, and fun.

Playbook365, part of the Travel and Leisure family of brands, serves the rapidly growing youth and amateur sports travel market by connecting event organizers and destinations through scalable, user-friendly technology.

How You'll Shine:

As the Account Specialist , you will focus on supporting both the Sales team during qualification, demo and contracting stages, and will be working closely with the Account Management team to onboard new clients. You will help manage the client lifecycle by establishing solid, productive relationships to maintain ongoing partnerships with Playbook365. The Account Specialist is responsible for collecting client requirements for product enhancements and shepherding these needs through the development process to completion. This position requires a high level of relationship building and skillful communication to collaborate with new clients, internal and external stakeholders, our development team, and senior leadership.

Responsibilities include, but are not limited to:

Help manage the product support ticket queue to vet new tickets, fix lower-level issues, implement basic new requests, and keep the queue clean. (30% time)

Provide technical expertise during the sales process and during product demonstrations, guiding potential customers through core features and benefits of our software and addressing technical questions and concerns. (30%)

Assist with technical onboarding, including setup, configuration, and integration of the software for new clients; providing training and product guidance to new users during the onboarding phase.(30%)

Meet with clients as necessary to discuss issues, get additional information, and teach them about our platform in a way that builds warm, positive customer relationships.

Document new feature enhancements and client self-service tutorials, and provide feedback to leadership on how to improve processes for more efficient, customer-centered outcomes

Work on new site implementation (10% time)

Travel Requirements:

Travel is limited to occasional on-site meetings, which are minimal - 10%

What You'll Bring:

Education:

BA/BS Degree

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Training Requirements :

None

Knowledge and Skills:

Excellent analytical and problem-solving skills

Ability to work with minimal supervision in a team environment

Excellent verbal and written communication skills

Personable demeanor and professional attitude

Quick learner with a strong desire to always be learning

Technical Skills:

Proficiency in Microsoft Office Suite.

CRM experience/understanding (HubSpot or Salesforce preferred).

Job Experience:

1 year experience within the sports industry, specifically youth sports

1 years of experience with account management

Excellent organizational and time management skills.

Self-starter with motivation to exceed goals in a fast-paced, evolving environment.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.

Similar Jobs

Accounting and Financial Reporting Senior Manager

PwC • Orlando, FL • 57min ago

Finance, Accounting & Banking

Specialty/Competency: IFS - Finance Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in finance focus on providing financial advice and strategic guidance to clients,...

57min ago

Go to Apply

Accounting Assistant

Robert Half • Orlando, FL • 57min ago

Finance, Accounting & Banking

Description We are looking for an experienced Accounting Assistant to join our team in Orlando, Florida. This is a Contract to Hire position within the non-profit sector, offering an opportunity to contribute to meaningf...

57min ago

Go to Apply

Sales Representative

Waste Connections • Altamonte Springs, FL • 2h ago

Sales & Marketing

Waste Connections is currently searching for professionals who are looking for career growth opportunities and not just a sales position. So if you are willing to prove yourself, then career opportunities at Waste Connec...

2h ago

Go to Apply

Firearms Sales

Cabela's • Orlando, FL • 2h ago

Sales & Marketing

POSITION SUMMARY: The Sales Outfitter - Firearms is responsible for maintaining Counter Sales and Customer Service for Firearms along with Floor and Counter Sales of other Hunting Merchandise. They perform various sellin...

2h ago

Go to Apply

Restaurant Manager

NBC Universal • Orlando, FL • 5h ago

Retail & Hospitality

JOB SUMMARY: Manages the daily operations of a specific venue or location within the park. Responsible for high standards of efficiency, cleanliness, sanitation, and training. Manages the daily labor and non-labor budget...

5h ago

Go to Apply

Construction Manager

The Walt Disney Company • Lake Buena Vista, FL • 5h ago

Trucking & Construction

At Disney, we're storytellers! We make the impossible, possible! We do this through applying and developing groundbreaking technology and questioning the limitations to bring stories to life through our movies, televisio...

5h ago

Go to Apply

Sr Program Execution Lead

Raytheon • Orlando, FL • 5h ago

Regional Director of Construction

Westminster Palms • Orlando, FL • 5h ago

Trucking & Construction

Description Westminster Communities of Florida, a nationally recognized non-profit organization serving seniors is seeking to fill a Senior Director of Construction position at its office near downtown Orlando. This posi...

5h ago

Go to Apply

Customer Service Associate

Walgreens • Winter Garden, FL • 6h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

6h ago

Go to Apply

Customer Service Associate

Walgreens • Orlando, FL • 6h ago

Management & Administrative

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.