Customer Service Associate

Robert Half • Rock Island, IL • 3h ago

Description

Rock Island, IL | Onsite | Contract-to-Hire

Monday-Friday | 9am-5pm

We're partnering with a locally owned business in Rock Island to find a Customer Service Associate who enjoys variety, staying active, and being part of a tight-knit team. This is a true wear-many-hats role - perfect for someone who doesn't want to sit at a desk all day and thrives in a hands-on environment.

Apply today! For more information: call Christin, Erin, or Lydia at (563) 359-7535.

Responsibilities include:

Greet customers promptly at the front counter

Answer phones (high call volume during busy season)

Process payments (credit cards, invoices, POS system)

Assist office staff with filing, labeling, and tracking paperwork

Call customers with updates and scheduling information

Create sales orders and invoices

Stock and clean shelves; help keep the workspace organized

What Success Looks Like in This Role:

Takes initiative and jumps in to help without being asked

Stays productive during slower moments by organizing, cleaning, or restocking

Builds rapport with repeat customers and remembers faces over time

Communicates professionally and stays focused during work hours

Shows up reliably and supports the team when things get busy

Requirements

Requirements:

Strong attention to detail (accuracy is critical)

Comfortable using Excel and Word (inventory and forms live in Excel)

Must be able to lift 50lbs

Confident customer service and phone communication skills

Ability to follow tasks from start to finish without dropping details

Clear communicator who asks questions and keeps others informed

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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