Customer Service Representative

Robert Half • Latrobe, PA • 3h ago

Description

Our client in the Latrobe area is looking for a Customer Service/Sales Representative and it is a contract to hire position. Pay is $22-$24, dependent on experience. Business casual and hours for this position will be: 8:00AM - 4:30PM, 1 hour lunch

As a Customer Service / Sales Representative, you will serve as a key link between the company and our customers - providing exceptional service while actively driving business growth. This role combines inside sales and customer support: you'll respond to incoming inquiries, manage existing accounts, and proactively seek out new customers through outbound calling and business development efforts. You will work closely with our sales, production, and logistics teams to ensure customers receive timely, accurate information and the high-quality service the company is known for. The ideal candidate is energetic, self-motivated, and eager to grow our customer base and expand sales within the assigned territory, all while maintaining strong, long-term relationships with existing clients.

Key Responsibilities

Respond to inbound customer inquiries via phone, email, or online portals in a timely and professional manner.

Process orders accurately, verify customer information, and coordinate with internal teams to ensure on-time delivery.

Resolve customer issues or complaints, escalate when necessary, and follow through to ensure customer satisfaction.

Maintain and update customer records in our CRM or order management system.

Conduct outbound calls to prospective customers to generate new leads, build relationships, and expand our customer base.

Actively work to grow the assigned territory and develop new business opportunities through research, networking, and proactive outreach.

Identify opportunities to upsell or cross-sell products and work with the sales team to pursue these leads.

Provide product knowledge to customers and help customers select the right solutions for their equipment.

Monitor inventory availability or lead times and communicate proactively with customers about any delays or backorders.

Collaborate with other departments ensure customer expectations are met.

Meet or exceed established service and sales KPIs.

Requirements

Qualifications Required:

Associate degree or bachelor's preferred.

1-3 years of experience in customer service or inside sales (manufacturing, distribution, or consumables industry preferred).

Excellent verbal and written communication skills.

Proven ability to build relationships and provide high-quality customer support.

Self-motivated with a strong sales mindset and willingness to cold call.

Strong attention to detail, organization, and multitasking skills.

Proficient with Microsoft Office (Excel, Outlook) and comfortable learning CRM or ERP systems.

Preferred but not required:

Experience in the office-equipment supplies industry (toners, cartridges, consumables).

Familiarity with copier/printer models and related products.

Understanding of manufacturing, inventory, and distribution workflows.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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