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Customer Service Representative

TEKsystems • Fresno, CA • 1d ago

Job Title: Remote Customer Service Representative (Healthcare Outreach)

Location: Remote - PST or MST candidates only

Employment Type: Contract (with potential to convert to permanent based on performance and attendance)

Schedule: Monday-Friday | 8:00-4:30 PST

Pay Rate: $18.75 + $500 Start Incentive

Position Overview

We are seeking Remote Healthcare Customer Service Representatives (CSR) to support a high-visibility, white-glove Health Management outreach program. In this role, you will proactively contact members identified through an internal audit as eligible for a Nurse Practitioner (NP) visit. The mission is straightforward yet meaningful: schedule as many members as possible with an NP during Q2.

This position is fully remote and focuses on delivering outstanding, patient-centered service through consultative outbound calls. Strong communication skills, reliability, and professionalism are essential.

Key Responsibilities

Conduct outbound calls to members using provided scripts

Engage in high-quality, empathetic conversations to schedule NP appointments

Update member records and appointment details accurately

Provide white-glove service while maintaining program quality standards

Meet performance and scheduling metrics as directed

Maintain confidentiality of member information in compliance with HIPAA

Coordinate with internal teams when member issues require escalation

Required Skills & Qualifications

Previous CSR or contact center experience (healthcare experience preferred but not required)

Comfortable with outbound calling and script adherence

Experience with appointment scheduling, member outreach, or care coordination

Strong verbal communication and customer service skills

Empathetic, patient, and able to build rapport quickly

Metrics-driven with strong reliability and time management

Tech-savvy and comfortable working remotely with provided platforms

Must reside in a PST or MST timezone

Why Consider This Opportunity?

100% Remote work

$500 Start Incentive

Purpose-driven role helping members access essential healthcare services

Not a sales or collections role-strictly outreach and scheduling

High visibility program with the opportunity to convert to permanent employment

Supportive environment focused on quality rather than high call volume

Job Type & Location

This is a remote, contract position available to candidates located in PST or MST regions.

Pay and Benefits

This position offers a competitive hourly rate of $18.75, plus a $500 start incentive. Conversion to permanent employment may include expanded benefits depending on client offer.

Job Type & Location

This is a Contract position based out of Fresno, CA.

Pay and Benefits

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fresno,CA.

Application Deadline

This position is anticipated to close on Jan 28, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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