Collections Specialist

Aston Carter • Montville, NJ • 1h ago

Job Title: Collections Specialist

Job Description

Manage Accounts Receivable (AR) Aging report for assigned locations and subsidiaries, as well as handle escalated accounts and invoices from branches that require a higher level of collection. This role involves direct communication with customers through calls and emails. Responsibilities include preparing demand letters, requesting attorney interventions when necessary, and recommending accounts for third-party collection or write-off. Regular communication with the Collections Manager regarding the status of past due accounts or situations requiring additional leverage is essential. Monitoring and resolving financial discrepancies, maintaining detailed notes on accounts, and updating ERP systems with current information are key duties. Ensuring the security and privacy of customer information and files is paramount.

Responsibilities

Manage AR Aging report and handle escalated accounts.

Communicate directly with customers through calls and emails.

Prepare demand letters and request attorney interventions as needed.

Recommend accounts for third-party collection or write-off.

Communicate with Collections Manager about past due accounts.

Monitor and resolve financial discrepancies.

Maintain notes on accounts to reflect collection efforts.

Work on returned statements to collect outstanding debts.

Ensure the security and privacy of customer information and files.

Perform other related duties as assigned.

Achieve a call volume of 30-35 calls per day.

Essential Skills

At least two years of experience in collection and credit work.

Proficient in Microsoft Office Suite or related software.

ERP experience.

Excellent verbal and written communication skills.

Ability to work both independently and as part of a team in a fast-paced environment.

Basic understanding of statistics and data analysis.

Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.

Additional Skills & Qualifications

Customer service experience.

Proficiency in Excel and collection calls.

High school diploma or equivalent; bachelor's or associate's degree preferred but not required.

Proficient typing skills.

Work Environment

This position is fully remote. Working hours start at 8:00 AM, with a total of 8 working hours and an unpaid lunch break.

Job Type & Location

This is a Contract to Hire position based out of Montville, NJ.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Feb 10, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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