Manager, Sales Training & Operations, TMTT

Edwards Lifesciences • San Juan, PR • 1d ago

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient's unmet clinical needs. It's our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

The Manager, Sales Training and Operations lead and coordinate EQUIP, the Field and Sales training program with TMTT

Role is open to considering candidates based in Irvine CA (hybrid, based out of EW corporate office) or US based, remote. Regular domestic travel to various field training sites required.

How you'll make an impact :

Identify ongoing educational and project needs. Create and oversee key learning events including Basecamp, new hire and cross-training activities in partnership with key stakeholders. Act as a core team lead and provide consultation on various internal and/or field-related projects with cross-functional teams.

Provide leadership and management to team members focused on training operations

Develop a training schedule that optimizes efficient use of resources (Labs, Trainers, Training equipment, etc.)

Provide leadership through guidance, coaching and development for team members.

Lead ongoing efficiency improvements in vendor and consultant payments.

Investigate and analyze ongoing training needs and develop training plans and programs that meet the changing needs and priorities of the business while partnering with Sales Training and Sale leadership

Create and present customized digital technical content. Develop a strategy for digital training and related infrastructure.

Lead in process improvement projects by driving program effectiveness and ensuring overall stakeholder satisfaction from a content and educational perspective.

Other incidental duties

What you'll need (required):

Bachelor's Degree in related field or equivalent work experience based on Edwards criteria required plus 8 years experience of previous related medical device sales or clinical field training program leadership experience required

Master's Degree in related field or equivalent work experience based on Edwards criteria plus 6 years experience of previous related experience required

Demonstrated experience in people management preferred (includes hiring/firing authority functions, performance management, development and employee relations with HR).

Ability to travel up to 50% (daytime, overnight, car or air travel)

What else we look for (preferred):

Advanced facilitation and presentation skills

Track record of successful project / program management

Proficient with MS Office Suite (Outlook, Word, Excel, Power Point) and related systems

Demonstrates professional communication skills and relationship management skills including consulting, influencing, and negotiation.

Ability to work well in a multi-cultural environment and matrix organization.

Demonstrates advanced problem-solving, critical thinking and strict attention to detail skills

Knowledgeable or trained in cardiovascular science, anatomy, pathology and physiology

Extensive understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting

Ability to manage confidential information with discretion and adhere to all company policies, procedures and business ethics codes

Ability to interact professionally with all organizational levels along with interact with senior internal and external personnel on significant matters often requiring coordination between organizations.

Ability to manage competing priorities in a fast paced environment

Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California, the base pay range for this position is $157,000 - $223,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.

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