Back to Jobs search

IT Support Technician NOC 2nd Shift

University of Kansas • Lawrence, KS • 21h ago

32012BR

Job Title:

Department:

Information Technology

Primary Campus:

University of Kansas Lawrence Campus

Job Description:

40% - Incident Management

Respond to and manage incidents, alerts, and outages, ensuring timely resolution and minimal impact on operations.

Perform root cause analysis and provide detailed incident reports for critical issues.

Escalate unresolved issues to higher-level support teams or vendors as necessary.

40% - Troubleshooting and Problem Resolution

Collaborate with support personnel for effective problem resolution.

Aid in diagnosing and resolving issues quickly and promptly.

Utilize various monitoring tools and techniques to proactively identify and address potential issues before they impact operations.

10% - Documentation and Reporting

Maintain accurate and detailed logs of all incidents, changes, and maintenance activities performed during the night shift.

Prepare and deliver shift turnover reports to the incoming shift lead and management.

Update and maintain SOPs and knowledge base documentation related to NOC operations.

5% - Collaboration and Communication

Communicate effectively with other NOC teams, IT units, and external stakeholders to coordinate resolution efforts and ensure seamless operations.

Participate in cross-functional meetings to discuss ongoing issues, planned maintenance, and improvement initiatives.

Liaise with daytime NOC teams to ensure a smooth transition and continuity of operations.

5% - Other

Maintain a clean and organized data center environment.

Support Disaster Recovery and Server Restoration procedures.

Follows and enforces all IT security policies as required for ISO certification.

Perform other duties as assigned.

Req ID (Ex: 10567BR) :

32012BR

Disclaimer:

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.

Work Schedule:

Tues-Sat 3:30pm-12:00am

FLSA Status:

Nonexempt

Contact Information to Applicants:

Vickye Kozlowski

vickye@ku.edu

(785) 864-0493

Required Qualifications:

High School Diploma/GED and two (2) years of relevant experience.

Two (2) years of monitoring experience.

Two (2) years of customer service experience.

Excellent written communication skills as evidenced in application materials.

Employee Class:

U-Unclassified Professional Staff

FTE:

1.0

Preferred Qualifications:

Associate's degree.

ITIL Foundation Certificate.

Security+ or other related security certifications.

Experience working with Database Management, Principles of Networking, Computer Environmental Control Systems, Monitoring Software, or Scripting, and programming skills as evidenced in application material.

Position Overview:

The IT Support Technician position is responsible for ensuring the seamless operation of systems during the evening hours. This role involves monitoring and maintaining the performance of the university's network and systems, troubleshooting issues, and supporting various network-related functions. The individual in this position works autonomously with minimal supervision, ensuring the network infrastructure remains reliable and efficient outside of regular business. This role is critical in ensuring smooth operations, with responsibilities ranging from unit-level tasks to campus-wide impact, usually executed under minimal supervision.

All Network Operation Center (NOC) employees are expected to uphold high standards that promote professionalism and teamwork.

Note: KU does not provide H-1B sponsorship for this position.

Reg/Temp:

Regular

Shift Differential:

30 cents

Application Review Begins:

09-Feb-2026

Anticipated Start Date:

23-Feb-2026

Additional Candidate Instruction:

In addition to the online application, the following documents are required to be considered for this position:

Cover letter describing how you meet the required and preferred qualifications.

Resume.

List of three (3) professional references.

Only complete applications will be considered.

Application review begins Monday, February 9, 2026 and will continue until a qualified pool of applicants is identified.

Job Family:

Information Technology-KUL

Work Location Assignment:

On-Site

Similar Jobs

(USA) Tire & Battery Technician - Automotive

Walmart • Topeka, KS • 1h ago

IT & Engineering

Position Summary... As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, f...

1h ago

Go to Apply

Sr Software Engineer

Lumen • Topeka, KS • 16h ago

IT & Engineering

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

16h ago

Go to Apply

Software Engineer

Teradata • Topeka, KS • 1d ago

IT & Engineering

Our Company At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, an...

1d ago

Go to Apply

Software Engineer

Teradata • Topeka, KS • 1d ago

IT & Engineering

1d ago

Go to Apply

Senior Software Engineer

Eliassen Group • Topeka, KS • 2d ago

IT & Engineering

Senior Software Engineer Anywhere Type: Contract Category: Engineer Industry: Government Workplace Type: Remote Reference ID: JN -012026-105136 Date Posted: 01/21/2026 Shortcut: http://careers.eliassen.com/BVvddd Descrip...

2d ago

Go to Apply

Software Engineer-CRM

CommunityAmerica Federal Credit Union • Lenexa, KS • 3d ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13475630 CommunityAmerica Federal Credit Union seeks a Software Engineer CRM for Lenexa, Kansas. Res...

3d ago

Go to Apply

Senior Software Engineer

Highmark Health • Topeka, KS • 3d ago

IT & Engineering

Company : enGen Job Description : JOB SUMMARY This job is an integral member of an agile software engineer team, focused on building scalable software applications across all digital channels to serve our customers. The...

3d ago

Go to Apply

Manufacturing Engineer (QA) Intern (Olathe, Kansas (KS), US)

SPX • Olathe, KS • 3d ago

IT & Engineering

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent...

3d ago

Go to Apply

Data Center Monitoring Lead

ASM Research, An Accenture Federal Services Company • Topeka, KS • 3d ago

IT & Engineering

The Data Center Monitoring Lead serves as a hands-on NOC-focused lead responsible for real-time monitoring of enterprise data center and network infrastructure to maintain high availability and performance in a 24x7 envi...

3d ago

Go to Apply

Cleanroom Technician

Aerotek • Lenexa, KS • 3d ago

IT & Engineering

Job Title: Cleanroom Technician Job Description We are seeking dedicated Cleanroom Technicians to join our team in a dynamic and climate-controlled environment. This role involves working in either the Automatic Plates R...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.