Customer Service Representative

Robert Half • Honolulu, HI • 3d ago

Description

We are looking for a dedicated Customer Service Representative to join our team in Honolulu, Hawaii, on a contract basis. As part of the transport industry, this role involves assisting customers with their needs while delivering exceptional service. The ideal candidate will thrive in a fast-paced environment and be committed to ensuring customer satisfaction through effective communication and problem-solving. If interested in this role, please call us at 880-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.

Responsibilities:

Welcome customers with professionalism and guide them through the check-in process while adhering to company policies.

Verify customer identification and reservation details, ensuring all information is accurately recorded in the system.

Address inquiries about services, amenities, and local attractions, providing helpful recommendations and assistance.

Resolve customer concerns efficiently, escalating complex issues to supervisors when necessary.

Monitor the premises to ensure safety and promptly report any security concerns or hazards.

Coordinate with housekeeping and maintenance teams to guarantee readiness and upkeep of facilities.

Identify opportunities to introduce customers to additional services or upgrades to enhance their experience.

Maintain detailed and accurate records of customer transactions, interactions, and incident reports.

Requirements - High school diploma or equivalent; additional education in hospitality or related fields is advantageous.

Previous experience in customer service, ideally within the hospitality or transport industry.

Strong communication skills with the ability to effectively interact with a diverse customer base.

Proficiency in resolving issues and handling complaints with professionalism.

Ability to collaborate across departments to ensure smooth operations.

Attention to detail and accuracy in maintaining records and documentation.

A customer-focused mindset with a commitment to delivering excellent service. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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