Customer Service Representative

Alamo Group Inc. • Selma, AL • 2d ago

Position Summary:

Bush Hog is one of the most recognized and successful names in the Agricultural Market. The Customer Service Representative I is a key position in the Company and will support and contribute to the company goals of profitability, return on investment, inventory turnover, and accident prevention. The Customer Service Representative I, under direct supervision, inputs customer parts and machine orders, research order information, answer phones and assist customers with order and general product questions, promoting excellent customer service and maximizing sales.

Core Competencies for this position include:

Learning

People Relations

Communication

Position/Tech Knowledge

Results Driven

Essential Functions of the Job:

Focus, communicate, encourage and contribute to Safety in all aspects of the job and all company meetings.

Provide prompt and courteous customer service by phone and in person

Process orders in accordance with all company programs and policies.

Make part or product suggestions with product lines and applications.

Proficient in all aspects of the order entry function, including promptly and accurately taking and entering orders received from customers.

Research information and communicate with other departments in responding to customer inquiries, as needed.

Provide product or part pricing information as requested.

Track orders using UPS and motor freight tracking systems.

Promote special order programs to the customer to maximize sales potential.

Perform other duties as directed by Supervisor.

Knowledge, Skills and Abilities (KSA's):

Good communication skills, both verbal and written, speak effectively to customers or employees of organization

Excellent computer data entry, retrieval and analysis skills required.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Able to reason and use good judgment Able to organize and prioritize work, meet deadlines and work under pressure Able to work overtime as needed, especially during peak business season.

Education and Experience:

High school diploma or GED Certificate; required

1+ years' experience of Agricultural equipment knowledge; preferred.

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).

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