Salary Range $80,000.00 - $90,000.00 Salary/year
Description
POSITION PURPOSE The Director of Industrial Services is responsible for leading the organization's ISO-aligned Quality Management System (QMS) while driving the strategic growth of industrial and contracted service lines that employ individuals with disabilities and other barriers to employment. This role ensures that quality, compliance, and business development are fully integrated-embedding standardized processes, performance accountability, and risk management into all industrial operations and external contracts.
The Director serves as a senior leader and subject-matter expert, supporting audit readiness, contract development, and the expansion of mission-aligned industrial services across manufacturing, logistics, warehousing, packaging, fulfillment, and related outsourced operations. Through cross-functional collaboration, this role balances operational excellence with revenue growth and workforce inclusion. The position is a member of the Contracts Team.
SPECIFIC DUTIES
Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
Manages the daily operations of the Industrial Services and Contracts Services departments in compliance with all established Goodwill policies and procedures.
ISO Quality Management & Compliance
Serve as the organizational ISO Subject Matter Expert, with accountability for maintaining compliance with ISO standards (e.g., ISO 9001, as applicable).
Design, implement, document, and continuously improve the Quality Management System (QMS), including policies, procedures, process maps, and records control.
Lead internal audits, management reviews, corrective and preventive action (CAPA), and continuous improvement initiatives.
Coordinate and manage external ISO audits, surveillance reviews, and recertification activities, serving as the primary point of contact with registrars and auditors.
Ensure ISO principles-risk-based thinking, customer focus, process effectiveness, and continual improvement-are embedded into daily operations.
Monitor quality objectives and performance metrics, ensuring data-driven decision-making and audit-ready documentation.
Business Development & Expansion of Contracted Services
Lead and support business development initiatives that expand mission-aligned contracted services employing individuals with disabilities and other barriers to employment.
Identify, evaluate, and pursue new revenue-generating partnerships with public agencies, private-sector employers, logistics providers, manufacturers, healthcare systems, and service contractors.
Assess new contract opportunities for mission alignment, financial viability, operational capacity, quality requirements, and compliance risk.
Collaborate with Operations and Mission Services leadership to design scalable service models that support inclusive employment, customized employment, and career pathways.
Support proposal development, RFP/RFA responses, pricing models, and operational narratives related to contracted services.
Ensure new business lines integrate ISO-aligned processes, measurable outcomes, and continuous improvement from inception.
Extended Employment Operations
Provide overall operational oversight and supervision of Extended Employment programs within industrial and contracted service environments, ensuring compliance with contractual, quality, safety, and productivity requirements.
Integrate Extended Employment operations into the organization's ISO-aligned Quality Management System, including documentation, process controls, performance monitoring, and continuous improvement activities.
Ensure appropriate staffing, supervision, accommodations, and supports are in place to enable individuals with disabilities and other barriers to employment to meet customer and operational expectations.
Monitor and evaluate Extended Employment performance and outcomes, including quality, productivity, attendance, retention, and participant development, and implement corrective actions as needed.
Identify and support opportunities to expand and sustain Extended Employment service models through mission-aligned contracts that balance operational feasibility, revenue, and inclusive employment goals.
Contract Development & Compliance Oversight
Lead the development, review, and standardization of contracts, MOUs, subcontracts, Service Level Agreements, and vendor agreements to ensure ISO alignment, regulatory compliance, and operational feasibility.
Integrate quality standards, performance metrics, compliance requirements, and risk mitigation strategies into all contractual documents.
Establish and manage a contract lifecycle management framework, including execution, monitoring, amendments, renewals, and closeouts.
Partner with Operations, and Program leadership to ensure contracts are financially sustainable, operationally executable, and compliant.
Translate contract requirements into internal procedures, staff training, and performance expectations.
Leadership, Training & Organizational Culture
Train and coach leaders and staff on ISO standards, quality documentation, audit readiness, and continuous improvement methodologies.
Build organizational capacity for quality management and contract compliance through staff development and internal audit readiness.
Promote a culture of quality, accountability, and mission-driven performance, reinforcing inclusive employment practices.
Serve as a cross-functional leader and advisor supporting strategic initiatives and organizational growth.
Regular attendance is required. 9. Must maintain a clean, neat, personal appearance at all times. 10. All other duties as assigned.
Benefits Overview:
Benefit eligibility is tied to whether you are a full-time employee or part-time employee.
Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrated experience leading ISO audits, certification, or recertification cycles.
Demonstrated experience leading Extended Employment programs.
Proven success developing and managing contracts that support employment for individuals with disabilities or barriers to employment.
Strong understanding of workforce development, social enterprise, manufacturing, logistics, or service-based contracting models.
Excellent analytical, documentation, negotiation, and project management skills.
Must demonstrate the ability to read, write, and communicate clearly.
Strategic Contract Development and Revenue Diversification - Ability to identify, pursue, structure, and scale contract-based service opportunities that generate sustainable revenue while aligning with organizational capabilities, quality standards, compliance requirements, and mission objectives.
Mission-Driven Business Development - Ability to identify, pursue, and expand revenue-generating contracted services that advance the organization's mission while creating sustainable employment opportunities for individuals with disabilities and barriers to employment.
Risk Management - Ability to identify, assess, and mitigate operational, financial, contractual, and compliance risks through proactive controls, documentation, and oversight.
ISO Quality Management Systems - Ability to design, implement, maintain, and continuously improve an ISO-aligned Quality Management System that ensures consistent service delivery, compliance, audit readiness, and data-driven decision-making.
Continuous Improvement - Ability to apply structured improvement methodologies to enhance efficiency, quality, consistency, and outcomes through ongoing evaluation and process optimization.
Outcome Measurement - Ability to define, track, analyze, and report performance metrics and outcomes to ensure contract compliance, service effectiveness, and continuous improvement.
Cross-Functional Leadership - Ability to collaborate across departments to align quality, operations, finance, compliance, and business development efforts in support of organizational goals.
Must possess professional telephone and electronic communication skills and manners.
Flexibility to cover other area of Goodwill when needed.
Must be available for offsite visits and offsite assignments.
Must possess valid driver's license in good standing.
Ability to lift and carry objects weighing up to 25 lbs. frequently.
Ability to lift and carry objects weighing up to 50 lbs. occasionally.
Ability to engage in prolonged sitting, standing and/or walking.
Ability to engage in frequent bending, stooping, and stretching.
Vision corrected to within normal limits.
Ability to work well in a hectic work environment with occasional periods of high stress.
EDUCATION/EXPERIENCE Bachelor's degree in Business Administration, Quality Management, Operations Management, Engineering, or a related field (Master's preferred). Years of experience can be substituted for education. 7-10+ years of progressive experience in quality management, ISO compliance, contract development, and/or business development.
