Urgent Care Administrative Assistant

Mental Health Association of Greater Spf • Springfield, MA • 3h ago

Urgent Care Administrative Assistant On-site - BestLife - Full time
Springfield, Massachusetts, United States Description The Urgent Care
Administrative Assistant is responsible for managing the front desk
operations at a community behavioral health clinic. Key duties include
registering new clients, ensuring a welcoming and efficient check-in and
check-out process, and conducting daily billing procedures using an
electronic health record (EHR) and electronic billing system. This role
involves close collaboration with the Clinic Director to identify and
address office needs. Evening shifts throughout the week and Saturday
shifts are required, with all work conducted on-site at the Outpatient
Clinic. Pay Rate: \$23 an hour Open Schedule: Full-time (40 hours),
Required availability Monday through Thursday from 5:00 PM-7:00 PM and
every other Saturday from 9:00 AM-1:00 PM. (Remaining hours are
flexible) Essential Functions and Responsibilities Coordinate with
clients and community referrals to register new individuals in the EHR,
verify insurance eligibility, and schedule initial appointments, working
closely with the clinical team. Greet and check in clients, families,
and community partners upon arrival. Maintain accurate, up-to-date
records in the EHR. Verify insurance eligibility using online and phone
resources; prepare, enter, and submit billing information promptly.
Collaborate with the Clinic Director, Vice President of Clinical
Operations, and Fiscal Department to ensure timely third-party
verification, documentation, coding, and billing. Send appointment
reminders to clients. Scan and upload documentation to the EHR
efficiently. Coordinate with vendors for deliveries, purchases, and
maintenance. Record minutes during relevant meetings. Schedule meetings
with internal departments, vendors, and other necessary parties.
Complete required documentation promptly, meeting regulatory standards.
Work collaboratively with the interdisciplinary team. Serve as a liaison
with other departments and administrative professionals across the
organization. Provide guidance to supervisors and staff on
administrative processes. Manage copying, report compilation, and data
management. Actively participate in licensing and accreditation
processes. Uphold and integrate the agency\'s mission, values,
philosophy, and principles in daily work. Perform other duties as
assigned by the Clinic Director. Conclusion This job description
provides an overview of the essential responsibilities and
qualifications for the Urgent Care Administrative Assistant position. It
is not intended to be an exhaustive list of all tasks or working
conditions associated with the role. Requirements Education and
Professional Experience Customer service experience, strong skills in
front desk management, insurance eligibility verification, EHR
utilization, and computer proficiency. Bilingual capabilities are
preferred. Benefits Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays) Family Leave
(Maternity, Paternity) Short Term & Long Term Disability

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