Resident Occupancy Specialist

The Community Builders Inc • Detroit, MI • 6h ago

About The Community Builders, Inc.
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can thrive.
Position Description:
We are currently seeking a Resident Occupancy Specialist (ROS) for a new and growing development in the Cork Town neighborhood of Detroit. The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process as we strive to meet leasing goals and deadline for The Preserve on Ash. The ROS will also be providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company's Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred.
Essential Functions:
Answer or return all calls promptly and with the highest level of customer service.
Schedule appointments and conduct in-person visits as needed.
Listen to resident requests, concerns and comments, refer them as appropriate.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Process applications for approval and follow up with applicants.
Pre-qualify prospects in accordance with the company procedures and housing requirements
Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
Manage rental payment process.
Prepare recertification and lease renewals and enter data into tracking system.
Other Responsibilities:
Contribute to cleanliness and curb appeal of the community on continuing basis.
Conduct market surveys and shop competitive communities.
General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
Track and ensure timely delivery of resident notices.
Coordinate and maintain records for staff office, phones, parking and office keys.
Code and process invoices and research discrepancies as needed.
Knowledge, Skills and Abilities:
Excellent Customer Service, verbal and written communication (English language) skills
Ability to @type at least 35 wpm
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
Proficiency with Microsoft Office including Word, Excel and MS Outlook
Education & Experience:
High school graduate or GED equivalent
Customer service experience in Property/Hotel/Retail, Sales 1+ year
Experience and proficiency of Microsoft Office
Industry software such as Yardi a plus
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program
The Community Builders is an equal opportunity employer.

Similar Jobs

Casting Manufacturing Engineer

Ford Motor Company • Dearborn, MI • 3h ago

IT & Engineering

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to c...

3h ago

Go to Apply

Manufacturing Systems Solutions Engineer

Ford Motor Company • Dearborn, MI • 3h ago

IT & Engineering

In this position... The Manufacturing Engineering Transformation team is responsible for leading the digital manufacturing strategy and optimizing the software ecosystem used to deliver programs and manage change at the...

3h ago

Go to Apply

Manufacturing Facility Security Officer

Securitas Security Services USA, Inc. • Romulus, MI • 3h ago

Management & Administrative

Manufacturing Facility Security Officer Wage: $16.50/ hour Ability to conduct foot patrols throughout a factory environment and exterior parking areas Strong attention to detail Proficient in the use of a Vision phone Re...

3h ago

Go to Apply

Digital Manufacturing Engineer

Plastic Omnium • Troy, MI • 3h ago

IT & Engineering

Digital Manufacturing Engineer, Plastic Omnium Auto Inergy, Troy, MI. Gather plastic fuel tank coextrusion blow molding machine (BMM) manufacturing requirements, analyze, and document software architecture, and deploy ha...

3h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Bloomfield Hills, MI • 3h ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

3h ago

Go to Apply

Customer Service Specialist

TEKsystems • Troy, MI • 3h ago

Management & Administrative

Customer Specialist - Outbound / Service Support Employment Type: Full-Time Schedule: Monday-Friday, 8:00 AM - 5:00 PM Work Location: Onsite Hours: 40 hours per week / 52 weeks per year About the Role We are seeking an e...

3h ago

Go to Apply

Inventory Controller

Wayne State University • Detroit, MI • 4h ago

Finance, Accounting & Banking

Inventory Controller Wayne State University is searching for an experiencedInventory Controllerat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit,...

4h ago

Go to Apply

Entry-Level Gas Leak Technician (Leak Survey)

USIC • Dearborn, MI • 4h ago

IT & Engineering

Job Description: Text JOBS to 811DIG (811344) to connect with our hiring team today! The starting pay for this position is $17 - $19/hour, based on experience. Do you want to start your career with a company that values...

4h ago

Go to Apply

Account Manager, Coronary - Detroit, MI

Abbott • Detroit, MI • 4h ago

Management & Administrative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost...

4h ago

Go to Apply

Sales & Commerce Excellence Manager | Industrials

Accenture • Detroit, MI • 4h ago

Legal & Paralegal

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience plat...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.