LEAD CUSTOMER SERVICE REPRESENTATIVE

Defense Finance and Accounting Service • Whitehall, OH • 2d ago

Summary This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment. Who may apply: Current, permanent DFAS employees in the competitive service and current DFAS VRA employees reporting to DFAS Columbus and eligible Priority Placement Program DoD Military Spouse Preference applicants. Responsibilities Distributes and balances the workload among employees in accordance with established requirements. Assures timely accomplishment of the assigned workload and assures each employee has enough work. Maintains documentation and production reports of daily workload and work accomplished. Provides on-the-job training in accordance with established practices and procedures. Maintains current knowledge and answers questions on procedures, regulations, policies, and directives. Instructs employee in specific tasks and job techniques. Requirements Conditions of Employment Qualifications One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-06 for GS-07 level) within the federal service, which demonstrates the ability to perform the duties of the position, is required. For GS-07: Specialized experience at the GS-06 grade level is defined as: applying financial regulations, policies and procedures to research customer issues; developing solutions and explaining regulations and outcomes to customers; interpreting technical materials and recommending improvements to workflow efficiency. GS-07 Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be considered for the GS-07, applicants must have served 52 weeks as a GS-06 or higher grade in Federal Service. The effective date of your SF-50 must reflect that you will meet the 52-week time in grade requirement within 30 days of the announcement closing. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement. Education GS-07 Substitution of Education for Experience: One full year of graduate level education may be substituted to meet the specialized experience required when it is directly related to the work of the position being filled. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html). Additional Information Moving expenses will not be paid. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here. For positions where relocation is paid (see Location block of vacancy announcement), you can learn more about relocation allowances and entitlements. Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need. We may use this announcement to make a temporary promotion. For some positions, the temporary promotion may be made permanent without further competition. Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment. As a condition of employment, you may be required to serve a 1-year probationary period during which we'll evaluate whether your continued employment advances the public interest. The evaluation will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment advances agency or governmental goals; and whether your continued employment advances the efficiency of the Federal service. At the end of the probationary period, your employment will be terminated unless you receive certification that your continued employment advances the public interest. We may use this announcement to fill additional vacancies within 120 days of the closing date. This position is Non-Exempt from the Fair Labor Standards Act. Travel requirement is Seldom 25% or less. This position is covered by a bargaining unit. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level. Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, here. The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements. Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see Fair Chance to Compete for Jobs Act of 2019 (dfas.mil) for more information on The Fair Chance to Compete Act, exceptions, and DFAS contact information.

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