ACSR Post2022 Contact Center (81272249)

National Grid USA Service Company, Inc. • Brooklyn, NY • 9h ago

About us The world of energy is changing faster than ever. At National Grid, the work you do will touch lives and shape the way we use and consume energy for generations to come. Whether you are fresh out of school or an experienced professional, a career with us means a place at the leading edge. It means thrilling potential and the support for training and development to reach your goals. Because, as National Grid -looks to the future, our people will move forward, too.- Employee Resource Groups: ERGs at National Grid contribute to our shared future. They engage our employees and organization in creating and maintaining an inclusive workforce. Each group has a vision and mission to support recruitment, retention, talent development and market outreach. Our ERGs provide employees with career building, volunteering, networking, and peer mentoring opportunities, along with the chance to engage with senior leaders across the company.- Volunteering: From Earth Day volunteering to United Way donations to regular blood drives and departments' ongoing community service days, caring National Grid employees are out there in the communities we serve. We are donating funds to meet community needs ranging from helping the environment to educating tomorrow's workforce and taking advantage of the company's charitable matching contribution program. Together, we make a real difference.- Benefits: The benefits we offer are a strong part of what employees' value most about working at National Grid. Indicative of our Live Brighter culture are the range of benefits that support work/life balance, health and financial wellbeing, and cross-generational needs. Our benefits are competitive and innovative, providing choice, flexibility, and balance to employees in all stages of work and life.You can learn more about our health, dental, and voluntary benefit plan offerings through the digital benefits guide at NGBenefitsLiveBrighter.comPlease take a moment to view our Customer Contact Center Job Preview on you tube and why becoming a part of National Grid's Customer Delivery team can open a world of endless career growth possibilities. https://www.youtube.com/watch?v=96zhxAQiTI4 Job Purpose National Grid's Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast pace environment. Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns. Due to the essential nature of the services we provide our customers, National Grid's Contact Center's hours of operation are 24/7 and accepted applicants will be assigned to work a as needed by the business to support our customer centric objectives.Under general supervision, representatives handle fundamental customer contacts, including, but not limited to, the following:Must reside within 2 hours of work location.Hybrid environment to include working remotely and/ or on location, as needed.Handle Emergency CallsUpdate customer account informationApply customer paymentsAssist Customers with beginning and ending serviceScheduling field orders in alignment with customer expectationsAssist customers with billing issues both simple and complexHandle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service Key Accountabilities Must be willing to work assigned shifts, which may include weekends, holidays and/or overtime.Must be available for full-time training; all training is paid time. Consistent and punctual attendance is a must.Must remain up to date with all verbal and written communications including using email and supervisor to agent communication tools.Complete other duties and responsibilities to include but not limite

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