Service Coordinator

Service Experts • Independence, OH • 2d ago

Position Title: Service Coordinator - Engineering Excellence Reports To: Customer Service Manager Status: Full-time, Regular position Category: Office Location Name: Engineering Excellence Cleveland, OH Location Address: This is a 100% Onsite position, the chosen candidate needs to be local to Cleveland, OH Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: Responsible for supporting the Sales Team and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments, to respond to inquiries, and to help to resolve issues and problems. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed, under general direction, in accordance with established processes and procedures in a fast-paced, constantly changing environment. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

Competitive Pay, including incentive opportunities for many positions

Paid Time Off and Company Holiday Pay

Medical /Dental /Vision Insurance programs

401(k) Retirement Savings Plan with company-matching contributions

Life Insurance, for you and options you can elect for your family

Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work

Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs

World Class Training opportunities through our Experts University

Career Development opportunities

Key Responsibilities:

Answer incoming calls from technicians and operations support

Coordinate technicians work assignments for next work day

Review technician paperwork for accurate billing

Opening and closing residential installs

Pulling permits when necessary

Processing job packets

Registering equipment for warranty coverage

Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Identifies potential problems to prevent premature and unexpected breakdowns or callbacks.

Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer's current systems and needs as well as ensuring that the decision maker is present at the time of the call

Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls

Efficiently and effectively plans and routes technicians to service calls based on technician availability and skill sets, customer

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk4NjQxLjEwNTA4QHNlcnZpY2VleHBlcnRzY29tcC5hcGxpdHJhay5jb20

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