Description:
Hyatt Hotels Corporation seeks an enthusiastic hands-on Software Engineering manager to join our Digital Marketing Technology team. In this role, you will be collaborating closely with the broader Digital, Data, Marketing, and Revenue Management teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
We're building AI/ML powered personalization that curates guest-facing content and drives ancillary product and property recommendations across our digital ecosystem. As a hands on Software Engineering Manager, you will both lead a blended team of contractors/FTEs and contribute code to deliver reliable, performant services and experiences. You'll set the engineering bar for React/TypeScript frontends and AWS serverless backends, establish coding agile standards, and coordinate cross team solution design that assembles these components into larger systems.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
Key Responsibilities
Technical Leadership & Hands On Delivery
Write high quality, maintainable code (React, TypeScript/Node.js) and serverless services (AWS Lambda, API Gateway).
Design and review object models and schemas for DynamoDB, DocumentDB and OpenSearch with attention to scalability, consistency, and cost.
Own service reliability: SLOs/SLIs, error budgets, observability (CloudWatch/OpenSearch), performance profiling, capacity/cost management.
Leadership & Team Management
Lead a cohort of contract engineers: define SOWs, acceptance criteria, and deliverable quality gates; run code reviews and architectural checkpoints; ensure contributions meet internal standards and remain maintainable by FTEs.
Coach, mentor, and develop engineers; cultivate a healthy team culture grounded in inclusion, feedback, and craftsmanship.
Cross Team Solution Design & Architecture
Collaborate with Product, Data Science/ML Ops, Platform, and Security to design composable services and frontends that integrate across teams.
Define event driven interfaces (SNS/SQS/EventBridge), API contracts, and shared libraries to enable cohesive large scale systems.
Contribute to reference architectures and ADRs; steward reuse and consistency across squads.
AI/ML Personalization & Data Curation
Partner with Data Science to operationalize models: feature pipelines, online/offline inference, model versioning, A/B testing, guardrails.
Lead data curation for content and recommendation inputs: taxonomy, enrichment, governance, and feedback loops.
Champion responsible AI: bias checks, explainability, and privacy/security controls for guest data.
Standards, Quality & Agile Ways of Working
Define and enforce coding standards (ESLint, Prettier, TypeScript strict mode, secure defaults), testing strategy (unit/integration/e2e, coverage thresholds), and PR/branching conventions.
Establish agile standards for story hygiene, DoR/DoD, estimation, sprint reviews, releases, and DORA metrics; drive continuous improvement via metrics and retros.
Implement CI/CD pipelines with automated build, test, security scans (SAST/DAST/dep checks), and progressive delivery.
Security, Compliance & Business Continuity
Embed security by design (least privilege IAM, KMS, secret management, threat modeling) and ensure compliance with applicable privacy regulations.
Own business continuity: define RTO/RPO, disaster recovery strategies (multi AZ, muli-region, backups, restore playbooks), runbooks, on call rotations, and incident postmortems.
Stakeholder & Delivery Management
Partner with Product on roadmaps, scope, and tradeoffs; turn strategic goals into achievable milestones.
Communicate status, risks, dependencies, and outcomes to leadership; manage cross team dependencies proactively.
Qualifications:
Experience Required:
8 years in software engineering with 2-4 years in technical leadership/management; demonstrated success leading blended contractor/FTE teams.
Expert hands on skills with React and TypeScript, including performance and accessibility.
Strong experience with AWS serverless: Lambda, API Gateway, S3, CloudFront, EventBridge/SQS; infrastructure as code (CDK/Terraform/CloudFormation).
Production experience with NoSQL data modeling on DynamoDB and operationalizing DocumentDB (Mongo compatible) at scale.
Proven track record establishing coding standards, quality practices, CI/CD, and agile rituals; measurable improvements to DORA/quality metrics.
Familiarity with AI/ML productization (model serving, feature stores, experimentation) and data curation for personalization.
Excellent communication, stakeholder management, and vendor/contractor oversight skills.
Experience Preferred:
Experience in hospitality/e commerce personalization or content recommendation systems.
Knowledge of observability stacks (CloudWatch, DataDog) and cost aware architecture.
AWS certifications (Developer/Architect/DevOps), or equivalent practical expertise.
Security/privacy experience for customer/guest data (PII), including secure coding and compliance practices.
Bachelor's degree in computer science, engineering or a related field
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
The salary range for this position is $135,000 to $180,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Primary Location: US-IL-Chicago
Organization: Hyatt Corporate Office
Pay Basis: Yearly
Job Level: Full-time
Job: Commercial Services Strategy %26 PMO
Req ID: CHI015121
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
