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Service Desk Manager

University of Idaho • Moscow, ID • 1d ago

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2489273

rService Desk Manager

rPosting Number: SP005151P

rDivision/College: Information Technology Services

rDepartment: Customer Experience and Engagement

rLocation: Moscow

rPosting Context Statement:

Under the direction of the IT Service Desk Director, the Service Desk Manager and the designated team provides statewide technical support, ID card service, and student computer lab maintenance, in support of the University of Idahos teaching, learning and research mission. This team works with other OIT support teams to identify solutions, work with vendors, and ensure delivery of IT equipment, software, and services.

rrPosition Overview:

This position is responsible for developing and implementing statewide technical support solutions for university clients. The position will manage, develop and direct the IT Service Desk Team to provide excellent support and is also manages university card services.

Duties may include:

Lead, manage and develop the IT Service Desk Team

Ensure IT Service Desk (ITSD) responsibilities and tickets are

completed in a timely manner

Develop and maintain university card processes and standards

Develop reporting performance indicators for services provided

Manage professional relationships with internal and external

stakeholders

Monitor and report on unit financial data

Other duties as assigned

rrRequired Experience:

Four years of technical support experience

Two years supervisory experience

Working with teams to accomplish shared goals

Working and communicating with internal and external stakeholders

rrRequired Education:

High School Diploma or equivalent

rrRequired Other:

Possess a valid drivers license and be able to meet policy

requirements for driving university-owned vehicles

rrAdditional Preferred:

Bachelors degree in a related field

Experience with assignment coordination and staff management,

service delivery processes, intra/inter-team communications, budgeting and measures/metrics

Proven ability to deliver consistent, high-quality customer service

and technical support

Excellent organization and attention to detail

Experience working with fiscal practices with a basic understanding

of budget management

Experience in higher education

Excellent verbal and written communication skills with the ability

to explain technical concepts clearly to technical and non-technical users

rrPhysical Requirements & Working Conditions:

Must be able to lift, carry or otherwise move 50 pounds regularly

rrDegree Requirement:

rN/A: No degree requirement

rrFLSA Status: Exempt

rEmployee Category: Exempt

rPay Range: \$59,472 + DOE

rType of Appointment: \ofAppointment

rFTE:

rFull Time/Part Time: Full Time

rFunding:

rA visa sponsorship is available for the position listed in this vacancy: No

rPosting Date: 01/22/2026

rClosing Date:

rOpen Until Filled: Yes

rSpecial Instructions to Applicants:

Position will remain open until pool of qualified candidates are identified. Applications received on or before February 9, 2026, will receive first consideration.

rApplicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources{target="_blank"}

rBackground Check Statement:

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

rTo apply, visit https://uidaho.peopleadmin.com/postings/50603

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.

rPosted by the FREE value-added recruitment advertising agency

jeid-843d1c84260b534b886d2f189b8a2176

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