Customer Service Representative

AAA ENVIRONMENTAL INDUSTRIES INC • Tomah, WI • 16h ago

JOB REQUIREMENTS: The Customer Service Representative will assist in selling and promoting GFL\'s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Pay: \$18/hour Shift: 7am - 3:30pm (Monday-Friday) Benefits: 15 days of paid time off Competitive medical, dental, and vision plan options Health Savings Account with employer match option Paid Parental Leave 401(k) with an employer match up to 4% Supplemental health plans through Aflac Employer paid basic life insurance Employee paid short-term disability option Employer-paid long-term disability Mental health support through Employee Assistance Program 7 paid holidays annually Key Responsibilities: Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. Communicate clearly and concisely with on-the-road employees to give instructions and assistance. Answer incoming and make outgoing customer telephone calls. Receive and resolve, within established guidelines, customer questions and concerns. Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. Track customer information and concerns and enter data into database. Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. Maintain new account files. Work with supervisors to ensure that all missed stops and special pick ups are completed daily. Provide timely and accurate information regarding missed stops or other customer concerns. Generate call-in work orders for drivers Download, distribute and answer all customer inquiries received via email. Take web request and process payments by phone. Process customer payments via internet and take cash payment\'s as needed. Enter new subscription residential accounts into system. Run credit checks on new customers. Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. Key all new/cancelled accounts into Tower system and verify in system. Scan all contracts into system and maintain records of them. Assist in completing the Affirmative Action log for all applicants. Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. May provide back up assistance for Office Coordinator. Perform other duties and responsibilities as required or requested by management. Requirements: High School Diploma or GED. One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns. Ability to work in fast-paced environment, meet time deadlines and perform under pressure. Possess good organizational skills and record keeping skills. Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word and Excel. Good problem solving ability. Excellent data entry skills. Physical/Mental Demands: Ability To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUxNTg1Ljg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20 *** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUxNTg1Ljg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20

Similar Jobs

Account Manager

AAA ENVIRONMENTAL INDUSTRIES INC • Sparta, WI • 1w ago

Management & Administrative

JOB REQUIREMENTS: The Account Manager will promote, sell, increase and preserve GFL Environmental, Inc. solid waste services to businesses and industrial establishments in assigned territory by identifying new market are...

1w ago

Go to Apply

Warehouse Plant Manager

REHRIG PACIFIC CO • Tomah, WI • 1w ago

Management & Administrative

JOB REQUIREMENTS: Number of Openings: 1 Job Title: Warehouse Plant Manager Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilties of Job: Great...

1w ago

Go to Apply

Warehouse Plant Manager

Rehrig Pacific Company • Tomah, WI • 2w ago

Management & Administrative

Warehouse Plant Manager Location: Tomah, WI Job ID: 5121 START YOUR APPLICATION ( https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3610618&source=3610618-CJB-0 ) Great benefits including: Medica...

2w ago

Go to Apply

Customer Service Associate

Walgreens • Sparta, WI • 3w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3w ago

Go to Apply

Customer Service Technician

Brightspeed • Sparta, WI • 3w ago

Management & Administrative

JOB REQUIREMENTS: Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throug...

3w ago

Go to Apply

Airfield Management Specialist

DCI CONSULTING GROUP INC • Camp Douglas, WI • 3w ago

Management & Administrative

JOB REQUIREMENTS: Essential Duties & Responsibilities Plan, organize, and coordinate Airfield Management activities in accordance with Air Force regulations, manuals, instructions, plans and procedures, such as AFMAN...

3w ago

Go to Apply

Truck Driver - Home Weekly

Roehl Transport • Tomah, WI • 6h ago

Trucking & Construction

Weekly Home Time & Dynamic Pay that better rewards you for your time & performance! You'll haul temperature-controlled freight across Wisconsin and into neighboring states AND get great home time too ! You'll typ...

6h ago

Go to Apply

CDL Driver - Residential

AAA ENVIRONMENTAL INDUSTRIES INC • Mauston, WI • 16h ago

Trucking & Construction

JOB REQUIREMENTS: The Residential Driver will be responsible for safely, efficiently, and courteously providing waste removal services to customers. The driver will collect solid waste or recyclables on curbside and/or b...

16h ago

Go to Apply

Plastic Container Sorter - Weekend Day S

REHRIG PACIFIC CO • Tomah, WI • 17h ago

JOB REQUIREMENTS: Shift: Friday - Sunday, 5 am - 6:30 pm Pay: \$16/hour, plus \$1.50/hour shift differential Great benefits including: Medical, Dental Vision and Life Insurance; Paid Time Off; Paid Holidays; 401k & E...

17h ago

Go to Apply

Plastic Container Sorter - Weekend Day S

REHRIG PACIFIC CO • Sparta, WI • 17h ago

17h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.