Sr. Master Data and Data Quality Manager

ManpowerGroup • Durham, NC • 2h ago

The Sr. Master Data and Data Quality Manager will lead the global optimization and enhancement of our master data to support operational business processes and internal/external reporting requirements. This role will lead and, as required, upskill the team of dedicated individuals who are collectively responsible for maintaining high-quality master data. In this role, the Sr. Manager will collaborate with various teams (e.g., Customer Service, Finance, IT, Operations, BI, and Sales Ops) to understand and meet their data requirements while ensuring an exceptional customer experience. The Sr. Manager will also actively look for opportunities to improve team performance, process efficiency, data quality, data governance, and report on the relevant KPIs.

What you'll be doing

Evaluate existing data sources and processes for improvements; identify, recommend, and lead enhancement initiatives; and provide ongoing improvement guidance.

Routinely audit master data against established audit rules and support internal and external audit requirements.

Architect the Global Data Strategy for SAP Master Data Management (MDM) with a focus on utilizing data to achieve exceptional growth through data standardization and information management.

Design and maintain governance and quality standards and scorecards to ensure accuracy, completeness, and consistency of master data globally.

Create/review Business Process Procedures and other training documents for the MDM team and keep them updated.

Build a long-term master data strategy to ensure data accuracy and maintain data integrity.

Learn and adapt to new systems and processes and help the MDM team adapt through training.

Partner with different departments and regularly meet with department leaders to gather their business and transactional requirements, then translate those requirements into fields and reporting.

Participate in operational and strategic projects involving centralized master data rules and governance.

Review existing transactional and business processes to establish greater alignment among internal systems, external data, and vendor/alliances information.

Lead cross-functional efforts to implement improved initial data setup, existing data cleansing, or mass data creation.

Manage and optimize the change request process to ensure SLAs are met for MDM requests.

Ensure security compliance of master data.

Work with IT technical teams to architect and implement integrations and controls over MDM data.

Other duties as assigned.

What you'll bring to the table

BA/BS in Master Data Management, Systems, Computer Science, Business, Operations Research/Management, Engineering, Data Science, Supply Chain, or related degree.

8+ years of experience, including at least 5 in Master Data / Data Governance / Data Quality / Data Standards.

Fundamental knowledge of concepts, practices, and procedures of data management such as taxonomies, ontologies, hierarchies, and data modeling.

Knowledge of all master data areas of SAP with expert-level functional skills.

Experience with the Sales and Distribution module in SAP/HANA and Microsoft products (Power BI, Word, PowerPoint, Excel). Excellent Excel skills.

Experience demonstrating business process and functional area knowledge (e.g., Manufacturing, Warehouse Management, Order to Cash, Procure to Pay, Record to Report, Finance and Controlling).

Experience with Salesforce, Microsoft Dynamics, pricing systems, contract management systems, SQL Server, and SQL language is a plus.

Demonstrated experience in managing data setup/processes, including identifying and implementing process improvements.

Experience designing and delivering data quality scorecards.

Familiarity with data sources and requirements for operating within the healthcare environment (health systems, IDNs, GPOs, clinics, physicians, payers, PBMs, etc.).

Ability to quickly understand the current master data environment (systems, policies, processes, and procedures).

Action-oriented with skills in leading successful change management initiatives.

Leadership abilities: capable of coaching, managing, and mentoring/developing staff to align with company values and execute project deliverables effectively.

Excellent written and verbal communication skills.

Ability to write for and work with a wide range of audiences, from executives to line workers.

Strong organizational skills, attention to detail, and time management capabilities.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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