Teller

Northeast Bank • Bethel, ME • 1d ago

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1298855

**Northeast Bank is a Maine-based, full-service community bank and a national commercial real estate lender with offices in Boston, New York, and LA. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.

POSITION SUMMARY:** Primarily serves as the Banks first point-of-contact with customers who visit a Banking Center. Responsible for accurately processing retail and commercial financial transactions, providing customers with basic account information, and assisting customers with selecting products and services based on their financial needs and/or referring customers to other product specialists within the Bank, as appropriate. Provides consistent and exemplary customer service to Bank customers and visitors.

RESPONSIBILITIES: .

Processes retail and commercial financial transactions, including

deposits, withdrawals, transfers, loan payments, and cashing checks.

Provides customers with basic account information, such as account

balances, due dates, and/or recent account activity.

Maintains knowledge on all the Banks product and service offerings

to effectively assist customers with their financial needs and make recommendations to each customer served.

Proactively generates consumer and small-business deposit account,

residential mortgage and small-business loan referrals.

Actively participates in all sales, marketing, and promotional

campaigns.

Answers customer inquiries and refers customers to the Lead Teller

and/or Banking Center Manager, or proper service area for issues that cannot be resolved at the teller line.

As applicable, assists customers in accessing safety deposit boxes.

Represents the Bank in a manner that maintains and expands positive

relations with all customers, potential customers, and co-workers.

Contributes to the fulfillment of Banking Center sales and service

goals.

Answers and assists incoming callers with questions and requests;

route callers appropriately.

As directed, sorts and distributes work from other Bank offices,

processes mail and overnight depository transactions.

Records all transactions promptly, accurately, and in compliance

with established Bank policies and procedures.

Maintains an adequate cash drawer at all times, and in accordance

with Bank policy; this includes buying and selling currency from the vault as necessary.

Balances cash drawer in accordance with Bank policy and procedures,

including periodic batching of cashed checks.

Assists in ordering, receiving, verifying, and distributing cash.

As directed, balances and replenishes cash in the ATM and Banking

Center vault.

As directed, responsible for tracking information and preparing

basic reports.

Performs routine daily Banking Center activities, which includes

balancing the Banking Center vault and completing miscellaneous end-of-day tasks.

Responsible for opening and/or closing the Banking Center.

Meets expectations for attendance and punctuality.

Complies with all applicable federal, state, and local laws and

regulations; and Northeast Bank policies and procedures.

Participates in other activities as directed.

Successfully pass technical and regulatory examinations required by

the Company.

KNOWLEDGE, SKILLS AND ABILITIES:

High School Diploma or equivalent.

1-2 years of experience in banking, insurance, retail services,

hospitality, or other related field.

Thoroughness and strict attention to detail.- Excellent mathematical skills.

Competence with computers and other office machinery.

Proficient alpha/numeric data entry skills.

Excellent customer service skills, attentiveness, information

retention, tact and diplomacy in dealing with both customers and co-workers.

Ability to maintain the highest level of confidentiality with all

information obtained.

Ability to work in a fast-paced environment and under pressure as

needed.

Ability to make sound decisions, which may include on-the-spot

decisions regarding customer transactions; weighing customer satisfaction issues with the Banks exposure to loss or fraud and the ability to think through and rationalize decisions.

Have perspective capable of relating to individuals at all levels.

As unique situations present themselves, the incumbent must be sensitive to the Bank needs, customer and employee goodwill, and the public image.

PHYSICAL DEMANDS AND CONDITIONS:

Must be able to remain in a stationary position for long periods of time.

Must have the ability to travel to support multiple banking centers with a flexible schedule and reliable transportation.

Must be a

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