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Associate Operations Director Hem/Onc

The Iowa Clinic • West Des Moines, IA • 16h ago

Leadership/Management West Des Moines, Iowa

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Description

Job Summary

This role provides leadership for multiple clinics and teams, ensuring alignment with organizational goals. This role oversees clinic operations, financial performance, and team development while serving as a key liaison between providers, staff, and administration. The position is accountable for driving results through effective leadership, talent management, and collaboration across departments.

Job Duties and Responsibilities

Execute organizational strategy within assigned scope, providing leadership and direction to multiple clinics and teams. Act as a liaison between departments, clinic administration, providers, staff, and executive leadership.

Oversee daily operations for two or more clinics/locations, managing providers, direct and indirect reports.

Lead and develop leadership teams, including managers, supervisors, and leads; ensure effective coaching and staff development across all levels.

Manage talent acquisition, including interviewing, selection, and hiring decisions in collaboration with leadership and input from management teams.

Ensure exceptional onboarding experiences for new employees by guiding managers and supervisors in planning and execution.

Conduct performance management, including writing and delivering reviews, addressing performance concerns, and managing disciplinary actions up to and including termination; provide guidance to managers and supervisors throughout these processes.

Maintain financial accountability for assigned budgets; approve expenses within established limits and collaborate with the director to ensure compliance with budget parameters.

Collaborate on financial oversight, including preparing for section meetings, monitoring departmental financial performance, and engaging with Finance on physician compensation issues.

Facilitate provider engagement, including monthly financial reviews with non-shareholder providers and resolution of compensation concerns in partnership with Finance.

Regularly attends Operations meetings and other meetings as applicable.

Works in teams as well as coordinates and facilitates teams.

Maintains an awareness of the workload of staff and assists, or arranges for assistance, as appropriate.

Actively serves on committees and task forces internally and externally as assigned.

Performs other tasks as assigned.

Knowledge, Skills and Abilities Required:

Demonstrated ability to effectively communicate in English with people from diverse professional, educational and lifestyle backgrounds both orally and in writing.

Must possess public speaking skills with an ability to effectively present before both large and small groups.

Ability to read and write legibly and understand/follow written and verbal directions.

Understanding the implications of new information for both current and future problem-solving and decision-making.

Motivating, developing, and directing people as they work, identifying the best people for the job.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Must demonstrate ability to utilize effective decision-making, problem solving and analytical techniques.

Must have ability to work independently and interdependently.

Managing one's own time and the time of others. Able to meet deadline.

Being aware of others' reactions and understanding why they react as they do.

Must possess public speaking skills with an ability to effectively present before both large and small groups. Ability to relate favorably in a leadership role with people, gaining their confidence and winning support. Must have strong ability and comfort in dealing with ambiguity under tight timelines. Requires organizational and self-motivational skills in prioritizing and managing multiple tasks with limited supervision. Ability to execute mathematical computations

Operate a computer, including proven general software skills and effective utilization of spreadsheet software in statistical reports, budget preparation, etc.

Ability to remain calm, cheerful and professional in stressful situations and focused amid constant interruptions in a fast-paced environment.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Minimum Job Qualifications

Education: Bachelor's degree in business, finance or health care related field or equivalent combination of education and experience. Advanced degree a plus.

Licensure/

Certification: None.

Work Experience: 4 - 6 years previous relevant experience. Minimum of 2 years of leadership experience is required. Working knowledge of CPT coding, budgeting, staffing, clinic workflow, MS Word, Excel, or similar computer software programs required.

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