Automotive Service Advisor

AUTO JOB EXPERTS • Joliet, IL • 1d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13239434

Automotive Service Advisor Job Summary

The Automotive Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for understanding customer needs, communicating repair and maintenance recommendations, and ensuring a smooth, professional, and positive service experience from vehicle drop-off through pick-up.

Key Responsibilities

Greet customers promptly and professionally, explaining available

services and complimentary vehicle inspections.

Listen to customer concerns and accurately document repair needs in

service orders for technicians.

Provide ongoing updates to customers regarding vehicle status,

repair progress, and recommended services.

Schedule service appointments, open and close repair orders, and

process payments accurately.

Answer questions from customers and technicians to ensure clear

communication and proper expectations.

Review customer accounts, update service records, and maintain

accurate documentation of all interactions.

Address and resolve customer concerns or complaints in a timely and

professional manner.

Build and maintain long-term customer relationships by delivering

exceptional service and follow-through.

Act as a liaison between customers, technicians, and internal

departments to support efficient service operations.

Skills & Qualifications

Strong communication, organization, and problem-solving skills

Customer-focused mindset with the ability to build rapport and trust

Proficiency with dealership DMS, service software, and computer

systems

Ability to multitask, prioritize, and thrive in a fast-paced

environment

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