Consulting Engineer- Catalyst Switching/Catalyst Center (DNAC)

Teleperformance USA • Austin, TX • 5h ago

Category : Information Technology

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

As a Consulting Engineer, you will report directly into the Customer Experience (CX) Delivery Team with primary responsibility for the installation, integration, customization and delivery of Cisco Software products focusing on cloud and networking orchestration and automation. There will be significant customer interaction including on-site delivery for POCs, Production-Pilots and Production deployments.

Your Responsibilities

· This role is largely focusing on a single customer based in Austin, TX who is looking for Enterprise networking expertise to help optimize their Catalyst Networks in the US.

· The role will be part of a lifecycle services rendered

· The responsibilities will include 5-day consulting (both onsite & remote) of customer on their network services, as part of a practice services engagement

· The Role connects with internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.

· Decisions impact the achievement of customer, operational, program or service objectives.

· Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.

· Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.

· Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.

· Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.

· Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

· Recognized as a technical expert and leader in their technical domain.

· Independently applies knowledge and experience in creating solutions for customer outcomes.

· Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.

· Initiates review of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long-time perspective for results.

· Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel.

Required Skills

· Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.

· Expert level (e.g. CCIE, CCNP) or equivalent relevant certification desired.

· Cisco DevNet certification is preferred.

· Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.

· Ability to apply critical thinking to function effectively in ambiguous circumstances.

· Successfully communicates difficult concepts. Guides, influences and persuades others either internally and externally.

· Client facing experience. Ability to be onsite once a week or twice a week, at the customer location.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

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