Reliability Data Analyst Mobility Customer Services

Siemens • New Castle, DE • 4h ago

Job Family: Customer Services

Req ID: 490151

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

"We're proud to be Great Place to Work® certified-a reflection of our commitment to creating an environment where innovation thrives and every voice matters. Apply today and be part of shaping the future with us!"

Position Overview:

Siemens Mobility Inc is seeking to fill a position within its dynamic railroad environment in New Castle, Delaware. The role involves providing direct support for fleet reliability and maintenance planning across various Siemens electrical and diesel locomotives, as well as numerous light rail vehicles and streetcars. Additional responsibilities include supporting Siemens Customer Service as needed. The Reliability Data Analyst also supervises technical matters at our contractual depots and provides administrative assistance to both Reliability and Service Managers.

What your day-to-day will look like:

Maximize fleet performance by analyzing data to help prevent in-service failures and provide analytics to improve fleet reliability improvement measures.

Analyze data for historic failures and establish trend analysis to support material, logistic and maintenance planning.

Measure and track performance against agreed upon reliability targets.

Support failure investigations and the completion of Root Cause Analysis reports.

Support reliability and continuous improvement to minimize fleet down time and costs.

Evaluate various data sources and identify precursors of systems that are repeatedly failing using statistical and machine learning based methodologies.

Monitor trends with aim of identifying and advancing potential service affecting failures.

Produce accurate reporting and dashboards for both internal and external client requests.

Ensure data quality by identifying areas of concern and remediation through ETL style processes.

Build, review, update and analyze internal performance databases.

Drive automation of existing processes through scripting and process improvement.

Measure and track performance against set KPIs.

Use data to support internal Siemens departments in the development of Continuous Improvement Program(s).

Provide advice on modifications and measures which can be implemented to improve component and system reliability.

To thrive in this role, you have:

Bachelor's degree in business, engineering, computer science, or other related degree involving data analytics.

Minimum of 1 years' experience in data analytics.

Experience in use of analytics tools for report and dashboard creation (e.g. Spotfire, Tableau, or Power BI).

Experience building and maintaining databases, tables and queries.

Proven advanced skills with Microsoft Office (Excel/Word/Access/PowerPoint).

Foundational understanding of machine learning and statistics.

Excellent attention to detail and analytical skills.

Well demonstrated communication, listening, and organizational skills.

Ability to quickly adapt and work with varying internal toolsets and databases.

Proven ability to work systematically and meet deadlines with minimal direction.

Ability to multi-task in a fast-paced environment.

Ability to solve practical problems and deal with a variety of changing situations.

Ability to travel: 10%

Why you'll love working for Siemens!

Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1.

We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.

We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.

We are front-runners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.

Solve the world's most significant problems - Be part of exciting and innovative projects.

Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!

Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

LI-LS1

LI-Hybrid

$67,422.00 $78,984.00

Organization: Mobility

Job Type: Full-time

Category: Information Technology

Siemens

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